Specialist, IT Infrastructure Support
- Polaris Software Lab
- 2 - 5 years
- Bengaluru
- 5 months ago
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Job Description
At Polaris Inc., we have fun doing what we love by driving change and innovation. We empower employees to take on challenging assignments and roles with an elevated level of responsibility in our agile working environment. Our people make us who we are, and we create incredible products and experiences that empower us to THINK OUTSIDE.
Spec, IT Infrastructure Support deploys and supports the systems and technologies required by corporate, manufacturing, and distribution center users in a global enterprise environment. In addition to supporting all the technological needs of Polaris employees, Spec, IT Infrastructure Support, may also assist in providing local hands-on support for corporate tier 3 IS teams.
ESSENTIAL DUTIES RESPONSIBILITIES:
- Assess and prioritize daily work based on outstanding Worldwide Service Desk issues.
- Ticket and time tracking using our ITSM solution, ServiceNow.
- Support of devices such as laptops, desktops, handheld barcode scanners, custom workstations, label printers, and other proprietary technology.
- Support for Windows based operating systems and Microsoft Office applications as well as other out of the box and developed software packages.
- Administration of Active Directory and O365 for all user and end-user system objects
- Provide local hands-on and remote support for corporate tier 3 IS teams including problem reporting and resolution for distribution centers, corporate offices, and manufacturing facilities.
- Maintain ongoing computer refresh and setups.
- Create documentation, standard work, and knowledge base articles.
- Act as a local resource for Worldwide Service Desk projects
- Manage IT Vendors and OEM contacts for procurement and operational requirements.
- Assist in IT Budgeting exercise.
- Perform with a continuous improvement mentality and provide metrics to show the realization.
SPECIALIZED KNOWLEDGE, SKILLS ABILITIES REQUIRED:
- Advanced knowledge of modern computer hardware wired and wireless networking, handheld barcode scanners, IP phones, printers, and peripheral computer equipment required.
- Advanced knowledge of Windows 10, Windows 11, and MacOS required.
- Experience configuring and maintaining laptops and desktops in an enterprise environment required.
- Experience with Microsoft Office 2016 and above, specifically Outlook, Word, Excel, and PowerPoint
- Experience with Antivirus tools and Remote tools.
- Demonstrated experience in many areas of infrastructure like application or software deployments, Troubleshooting application issues.
- Self-motivated with the ability to work independently and/or collaboratively with remote peers.
- Ability to deal collaboratively, diplomatically, and successfully with customers, co-workers and other professional colleagues, managers, and staff.
- Ability to work effectively in a team environment, as well as work independently with limited supervision.
- Excellent verbal, written and interpersonal communication skills, including the ability to communicate effectively with the IT organization, management, and End users.
- 2-year technical degree or equivalent experience required
- 3-5 years experience working in an enterprise helpdesk setting required.
Preferred Skills:
- A good knowledge of both Ubuntu and Linux in general is preferred
- ITIL Certification
WORKING CONDITIONS:
- Manual and physical dexterity required.
- Office, Warehouse, and Manufacturing Plant Environment/As per Business needs.
- Must be able to lift 20 Kgs equipment.
- Evening Meetings/Calls outside general shifts are required.
- Occasional travel may be required.
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Engineering - Hardware & NetworksRole Category: IT NetworkRole: Network Service TechnicianEmployement Type: Full timeContact Details:
Company: Polaris Software LabLocation(s): Bengaluru+ View Contact
Keyskills: ITIL certified Procurement Linux Helpdesk Active directory Agile Antivirus Windows Troubleshooting Remote support
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About the Company :For millions of people around the world, Polaris has become synonymous with adventure and passion, in both work and play. For more than 65 years, weve been making high-quality, breakthrough products—whether it’s launching the snowmobile industry,...
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