Senior Manager, Technical Program Management @ Icertis

Define and own the AI product strategy by identifying opportunities to leverage GenAI in contract lifecycle management and related domains.

Lead and prioritize the AI product roadmap, ensuring alignment with customer needs and business goals.

Collaborate closely with engineering to translate product vision into scalable, high-impact AI features and solutions.

Engage with customers, partners, and internal stakeholders to deeply understand market demands and emerging trends in GenAI.

Develop business cases and success metrics for AI initiatives, ensuring measurable value delivery.

Champion AI adoption within Icertis and externally, effectively communicating AI product value to customers and partners.

Lead cross-functional execution, driving alignment between product, sales, and customer success teams.

Ensure responsible AI development, addressing ethical considerations, bias mitigation, and compliance with industry standards.

Key Responsibilities
Drive end-to-end execution of complex technical programs from concept to launch
Work with engineering leads to define architecture, sequencing, and technical dependencies
Build detailed project plans, set clear milestones, and monitor progress using tools like Jira or Azure DevOps
Identify and manage risks proactively, driving resolution of cross-team dependencies and blockers
Facilitate technical design discussions and decision-making forums
Communicate project status, risks, and decisions clearly to executive stakeholders
Champion best practices in Agile/Scrum or hybrid methodologies across teams
Continuously improve engineering processes, workflows, and metrics
Coordinate release planning and rollout strategies with DevOps and operations teams

Required :
Bachelors degree in Computer Science, Engineering, or related field
12+ years of experience in program or project management in technical domains
Deep understanding of AI/ML, it application, software development lifecycle (SDLC), cloud platforms, APIs, and systems architecture
Strong analytical, problem-solving, and organizational skills
Excellent communication and stakeholder management abilities
Experience with Agile, Scrum, and project management tools (ADO, Confluence, Jira, etc.)

Preferred :
Masters degree or PMP/CSM certification
Experience working with distributed systems, microservices, or DevOps pipelines
Background in enterprise software, SaaS, or AI/ML programs

Proven leadership experience in AI-driven product management, with a track record of successfully launching and scaling AI-powered products.

8+ years of experience in product management, ideally with deep exposure to AI/ML technologies and enterprise SaaS solutions.

Deep understanding of AI and ML technologies, including LLMs, NLP, and vector databases, with the ability to translate technical capabilities into impactful product features.

Strong strategic thinking and ability to set a long-term vision while delivering iterative improvements.

Excellent communication skills, capable of engaging both technical and non-technical stakeholders, from engineering teams to C-level executives.

A customer-centric approach, with a deep understanding of user needs and pain points.

Experience working in fast-paced, matrixed organizations, driving cross-functional collaboration to achieve results.

Data-driven decision-making skills, leveraging analytics to guide product direction and measure success.

Hands-on experience with GenAI applications and a passion for leveraging AI to drive business transformation.

A growth mindset, continuously learning and adapting to new AI trends and technological advancements.

A degree in a technical field (e.g., Computer Science, Engineering, AI/ML) or equivalent practical experience; MBA is a plus but not required.

Willingness to travel domestically as required to meet customers and stakeholders.

Compensation:

Base: $200K - $300K

Pay offered will vary based on job-related factors such as location, experience, training, skills, and abilities. In addition to the base salary and annual sales target incentive bonus, an equity component is included in the compensation package.