Executive International Buyer Facilitation (Agro)
- Tradologie.com
- 2 - 3 years
- Noida, Gurugram
- 6 months ago
- Email to a friend
- Report this job
Job Description
As an Executive International Buyer Facilitation, you will ensure smooth buyer transactions, assist with queries, and provide a seamless experience on the platform. You will act as the primary point of contact for English-speaking buyers, guiding them through the procurement process and resolving any issues they may encounter.
Key Responsibilities
1. Buyer Support & Query Resolution:
- Assist buyers in navigating Tradologie.coms platform for bulk procurement.
- Address and resolve buyer queries related to order placement, pricing, product specifications, and delivery.
- Ensure timely resolution of issues to enhance buyer satisfaction.
2. Buyer Engagement & Retention:
- Build strong relationships with buyers by providing proactive support and engagement.
- Educate buyers on the benefits of Tradologie.coms platform and services.
- Encourage repeat transactions by ensuring a seamless user experience.
3. Order Management & Coordination:
- Oversee the execution of buyer transactions, ensuring smooth order processing.
- Coordinate with internal teams (sales, supplier relations, and operations) to resolve buyer concerns efficiently.
- Monitor order progress and keep buyers updated on their transactions.
4. Process Improvement & Reporting:
- Identify common buyer challenges and provide feedback to improve platform features and support processes.
- Maintain accurate records of buyer interactions and transaction history.
- Provide regular reports on buyer satisfaction, concerns, and engagement levels.
Key Skills & Competencies
- Strong verbal and written communication skills in English.
- Excellent problem-solving and customer service skills.
- Ability to handle multiple queries and transactions efficiently.
- Basic understanding of B2B sales, procurement, or e-commerce platforms.
- Proficiency in CRM tools and Microsoft Office (Excel, Word, Outlook).
- Self-motivated, proactive, and detail-oriented approach.
Preferred Qualifications
- Bachelors degree in Business, Sales, Commerce, or a related field.
- 2-3 years of experience in buyer facilitation, customer support, or B2B sales.
- Prior experience in a global B2B marketplace, trading company, or procurement platform is a plus.
Job Classification
Industry: RetailFunctional Area / Department: Customer Success, Service & OperationsRole Category: Customer SuccessRole: Customer Success AssociateEmployement Type: Full timeContact Details:
Company: Tradologie.comLocation(s): Noida, Gurugram+ View Contact
Keyskills: Order management Procurement B2B Excel Process improvement Customer support B2B Sales Customer service Order processing CRM
Fraud Alert to job seekers!
₹ Not Disclosed
Similar positions
Job Listings
We are in open beta version of website, please let us know if any issues, at: info(at)indigojobs.in