Team Lead
- Uplers
- 4 - 8 years
- Bengaluru
- 6 months ago
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Job Description
Title: Team Leader
Experience: 4.00 + years
Location: Bengaluru (Onsite)
Company: People Interactive (I) Pvt. Ltd.
Business Unit: Shaadi.com
(*Note: This is a requirement for one of Uplers' client - Shaadi.com)
About the Role:-
As a Team Leader for VIP Lite, youll be the fearless captain of a crew that takes care of
our premium members post-saleensuring they stay happy, supported, and ready to
renew. Think of yourself as the bridge between amazing service and happy-ever-after's.
Your Day-to-Day Superpowers
- Post-Sales Rockstar: Drive amazing post-sales experiences for our premium members.
- Coach & Cheerleader: Mentor your team like a pro and help them hit those targets.
- Metrics Mastermind: Keep an eye on the biggiesCSAT, AHT, SLA, shrinkage, attrition & more.
- Escalation Whisperer: Handle tough customer escalations with grace (and maybe a smile).
- Performance Tracker: Review numbers, trends, and dashboards like a true data ninja.
- Team Vibes Manager: Keep the energy high, the team motivated, and attrition low.
- Workflow Wizard: Continuously tweak and upgrade processes to make things smoother.
- Cross-Team Collaborator: Work with IT, HR, Training & Quality teams to keep the engine running smoothly.
- Trainer-in-Chief: Spot training needs and make sure your agents are always levelling up.
What You Bring to the Table
- At least 3 years of experience in Customer service roles.
- Strong in objection handlingyou can turn a "no" into a "tell me more."
- Detail-obsessed and super organizedyou basically live in your dashboards.
- Comfortable leading a team in a fast-paced environment.
Company Profile
Shaadi.com, one of India's best known brands and the world's largest matrimonial service was founded with a simple objective - to help people find happiness. The company pioneered online matrimonials in 1996 and continues to lead the exciting matrimony category after more than a decade. By redefining the way Indian brides and grooms meet for marriage, Shaadi.com has created a world-renowned service that has touched over 30 million people.
How to apply for this opportunity?
- Step 1: Click On Apply! And Register or Login on our portal.
- Step 2: Complete the Screening Form & Upload updated Resume
- Step 3: Increase your chances to get shortlisted & meet the client for the Interview!
Job Classification
Industry: Internet (E-Commerce)Functional Area / Department: Customer Success, Service & OperationsRole Category: Customer SuccessRole: Head - Customer SuccessEmployement Type: Full timeContact Details:
Company: UplersLocation(s): Bengaluru
Keyskills: Customer Support Client Support Customer Service After Sales Support After sales After Sales Service Customer Service Operations Client Relationship Client Satisfaction
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