pos-01170 - Sr Analyst III Infrastructure Services
- DXC Technology
- 4 - 6 years
- Bengaluru
- 5 months ago
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Job Description
- Provide on-the-spot technical support to employees who visit the IT walk-up desk.
- Troubleshoot and resolve hardware, software, and network issues.
- Assist with the setup and configuration of new devices and applications.
- Maintain accurate records of support requests and resolutions.
- Collaborate with other IT team members to ensure timely and effective problem resolution.
- Educate employees on best practices for using technology and software.
- Perform routine maintenance and updates on IT equipment.
- Ensure compliance with company IT policies and procedures.
- Provide on-site field support to customers, including installation, servicing, and repairing systems and equipment.
- Verify and approve operational quality of system equipment.
- Resolve customer issues in the areas of hardware installation, repair, upgrade, and maintenance.
- Assist in investigating and resolving complex installations and maintenance matters of significance.
- Instruct customers in the operation and maintenance of systems/equipment.
- Ensure issues are referred to the appropriate personnel/service areas for follow-up, testing, and troubleshooting.
- Act as a liaison with customers on administrative and technical matters for assigned projects.
- Perform analysis and prepare reports on system problem trends and issues.
- Troubleshoot user accounts.
- Understand SCCM, VPN, Azure, O365, Windows 10 & 11.
- 4-6 years of experience in IT support or a related field.
- Strong knowledge of Windows and Mac operating systems.
- Familiarity with common office software and applications (e.g., Microsoft Office, Google Workspace).
- Excellent problem-solving skills and the ability to work under pressure.
- Strong communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Relevant certifications (e.g., CompTIA A+, Microsoft Certified Professional) are a plus.
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: IT & Information SecurityRole Category: IT Infrastructure ServicesRole: IT Infrastructure Services - OtherEmployement Type: Full timeContact Details:
Company: DXC TechnologyLocation(s): Bengaluru
Keyskills: Administration VPN Social media Microsoft Certified Professional Windows Troubleshooting SCCM Operations infrastructure services Technical support
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DXC Technology
DXC Technology (NYSE: DXC) helps global companies run their mission-critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private and hybrid clouds. The worlds largest companies and public sector organizations trust ...
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