Client Engagement Manager
- Mphasis
- 17 - 21 years
- Mumbai
- 5 months ago
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Job Description
Role & responsibilities
- Location Mumbai
- An ideal candidate would have:
- Over 16-20 years in managing large accounts and strategic Application stack in the BFSI domain, including Capital Markets, AMC, Banking Applications.
- Minimum 8 to 12 Years experience in leading role as Delivery/Program Manager in BFSI accounts of 10 20 Mn USD Per Annum
- Must have handled a team of 15-30 Direct & 150-250 Indirect Members and reporting to him.
- Experience in large engagements entailing complex Project / Program Management, Application Development & Infrastructure Support
- Expertise in managing the entire Software Development Lifecycle (SDLC) of BFSI primarily Banking Applications
- Expertise in monitoring the delivery of highquality customer experience, elevating customer satisfaction, while adhering to the SLAs & work processes, and managing costeffective operations
- Led domestic and international Implementation with experience in Full stack applications (frond end, back end), architectural designing and enhancement, requirement gathering and finalization.
- Primarily should have experience of delivering Domestic Programs/Projects - Fixed Price Outcome Based Programs as well as Time & Material - Managed Capacity/ Managed Services- Digital Transformation, Modernization, Data Intensive Programs for domestic Banks Private and PSU Banks (SBI, Bank of Baroda, Canara Bank, PNB etc. and private Banks AXIS, HDFC, ICICI, HSBC, Standard Charted etc.)
- Extensive Project/Program Management Experience, proficient in grasping the big picture, conceptualizing, developing, implementing solutions, partnering closely with business leaders & stakeholders to achieve higher levels of efficiency and effectiveness.
- Technocrat with specialization in Application Development and Management, IT Infrastructure; directed the business operations through executive-level planning and analyzed delivery issues in a timely fashion.
- Merit of delivering transformational change in IT Operations; established operations, built capabilities and set up a governance structure, service delivery strategy, operation readiness, and & enhanced internal controls in the organization.
Preferred candidate profile
- Drive strategic vision as an executive team member and collaborator; must have proven experience of producing & implementing strategies to improve Client Service Levels.
- Performance-driven professional with rich experience in spearheading on-boarding of resources, projections & demands, risk & governance.
- Key People Leader, who has successfully led and motivated team towards growth & success in the organization; created a clear & compelling view of future through coaching and execution
- Leading and facilitating discussions on Master Service Agreements (MSA) and Statements of Work (SOW), ensuring unwavering compliance with contractual commitments
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: BFSI, Investments & TradingRole Category: BFSI, Investments & Trading - OtherRole: BFSI, Investments & Trading - OtherEmployement Type: Full timeContact Details:
Company: MphasisLocation(s): Mumbai+ View Contact
Keyskills: Engagement Management Program Management PMP Account delivery manager SOW MSA
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