PE-Customer Service HC @ Cognizant

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PE-Customer Service HC

Cognizant
0 - 2 years
Hyderabad
5 months ago
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Job Description

Job Summary

Join our dynamic team as a Customer Service Professional where you will play a crucial role in enhancing customer satisfaction and loyalty. With a focus on delivering exceptional service you will address customer inquiries and resolve issues efficiently. This hybrid role offers the flexibility of working both remotely and on-site primarily during night shifts ensuring seamless support for our valued clients.

Responsibilities

Address customer inquiries promptly and accurately to ensure high levels of satisfaction.

Resolve customer issues efficiently minimizing disruptions and enhancing customer experience.

Collaborate with team members to share insights and improve service delivery.

Utilize technical skills to troubleshoot and resolve customer service-related challenges.

Maintain detailed records of customer interactions and transactions for future reference.

Provide feedback to management on recurring issues and potential improvements.

Stay updated on company products and services to offer informed assistance.

Adapt to the hybrid work model balancing remote and on-site responsibilities effectively.

Communicate clearly and professionally with customers via various channels.

Ensure compliance with company policies and procedures in all interactions.

Contribute to a positive team environment by supporting colleagues and sharing knowledge.

Monitor and report on service metrics to identify areas for improvement.

Engage in continuous learning to enhance skills and service quality. Qualifications

Possess strong communication skills to interact effectively with customers.

Demonstrate problem-solving abilities to address customer concerns efficiently.

Exhibit adaptability to work in a hybrid model and night shifts.

Have a basic understanding of customer service principles and practices.

Show willingness to learn and grow within the customer service domain.

Experience in the payer domain is a plus enhancing service delivery.

Display attention to detail in maintaining accurate records and documentation.

Certifications Required

Certified Customer Service Professional (CCSP) or equivalent certification.

Job Classification

Industry: IT Services & Consulting
Functional Area / Department: Customer Success, Service & Operations
Role Category: Customer Success, Service & Operations - Other
Role: Customer Service
Employement Type: Full time

Contact Details:

Company: Cognizant
Location(s): Hyderabad

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Keyskills: service quality payments customer service documentation customer interaction business development adaptability sales marketing customer satisfaction service delivery strong communication skills technical skills communication skills customer experience

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Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

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Cognizant

Morningstar, Inc. is a leading provider of independent investment insights in North America, Europe, Australia, and Asia. The Company offers an extensive line of products and solutions that serve a wide range of market participants, including individual and institutional investors in public and priv...

PE-Customer Service HC @ Cognizant

Home > Customer Success, Service & Operations - Other