Minimum of 6 months - 1 year experience as customer service executive in a domestic premium contact centre.
Typing speed & accuracy of 25 WPM with 85% accuracy
Versant English Test for India : Level 4
All candidates shall fluently speak, write (specific to capturing notes) and comprehend in English and Kannada.
System requirement
Core i5 gen 7 or above with 8GB RAM and genuine windows 10 or 11 with latest service pack; fixes/patch management to be carried out by partner on these endpoints at regular intervals (virus definition updates, windows updates as the examples).
>=40Mbps internet connection (broadband connection is most preferred and mobile hotspot is not allowed)
Genuine/Full version of Endpoint protection on the system
Compatible USB headsets to be provided by partner to the specified remote/WFH users Noise cancellation
Power back-up is mandate
Job Classification
Industry: BPM / BPOFunctional Area / Department: Customer Success, Service & OperationsRole Category: Voice / BlendedRole: Bilingual / Multilingual Support - Voice / BlendedEmployement Type: Contract