Ro:rl - Operation Cpc Customer Service - Retail
- Axis Bank
- 2 - 4 years
- Kolkata
- 5 months ago
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Job Description
About Retail Lending Department
The Retail Lending Department focuses on the lending business of the bank by offering various loan products like Home Loans, Car Loans, and Personal Loans among others. They also offer working capital loans and Business loans for Small Businesses and is also responsible for the rural lending business of the bank
About the Role
The CPC Customer Service role is responsible for servicing customer queries and requests post disbursal of loans via addressing queries, assisting in resolution of complaints and managing the service requests raised. They are also responsible for handling of escalations. They are responsible for addressing all customer service requests and closure in timely manner.
Key Responsibilities
- Ensure servicing customer queries and requests post disbursement of loans, esp. to walk - in customers at RAC Service Desks
- Ensure Service Request Management
- Handle customer complaints and escalations and ensure adherence to TAT and QoC
- Ensure Cross Sell Service to Sales.
Qualifications
- Graduate / Post graduate in Management.
Role Proficiencies
- Ability to ensure delightful customer experience
- Ability to close service requests within TAT and as per QoC
- Handling of escalations in professional and timely manner
#ComeAsYouAre "We are dil se open. Women, LGBTQIA+ and PwD candidates of all ages are encouraged to apply"
Job Classification
Industry: BankingFunctional Area / Department: Customer Success, Service & OperationsRole Category: Non VoiceRole: Customer Retention - Non VoiceEmployement Type: Full timeContact Details:
Company: Axis BankLocation(s): Kolkata
Keyskills: Loans Retail lending Service request management Customer service Customer complaints Customer experience Management PWD Servicing Personal loans
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