L0 Cloud Support Engineer (Walk-in Drive) @ Precision Group

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L0 Cloud Support Engineer (Walk-in Drive)

Precision Group
0 years
Chennai
5 months ago
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Job Description

We are hiring freshers or entry-level candidates for the position of L0 Cloud Support Engineer to monitor and support our AWS cloud infrastructure.

Role:Trainee-Cloud Engineer

Location: Chennai
Experience: 0-0 Yrs
Qualification: Any Graduate (Preferred: BSc IT, BCA, BE/BTech)

Key Responsibilities:

Respond to internal users for simple service requests and FAQs like password reset assistance, permission requests, or guidance on AWS console navigation.
Escalate issues that require deeper investigation to L1/L2 teams, providing full context and initial findings to avoid duplication.
Monitor AWS infrastructure using tools like AWS CloudWatch. Identify system alerts, downtimes, or performance warnings and report them promptly.
Acknowledge and document system alerts in the ticketing system. Ensure accurate categorization and tagging of issues.
Assist with basic first-level checks such as:
Verifying EC2 instance status (running, stopped)
Checking S3 bucket accessibility
Ensuring IAM user login issues are reported with the right details
Create detailed support tickets with relevant screenshots/logs for L1/L2 engineers. Maintain clarity on the steps taken before escalation.

Requirements:

Basic understanding of cloud platforms, especially AWS (training or certification preferred)
Familiarity with tools like AWS CloudWatch, Service Desk, or Jira (or willingness to learn)
Good communication and documentation skills
Ability to follow SOPs and escalate appropriately
Willingness to work in shifts if required

Job Classification

Industry: IT Services & Consulting
Functional Area / Department: IT & Information Security
Role Category: IT Infrastructure Services
Role: IT Infrastructure Services - Other
Employement Type: Walk-ins

Contact Details:

Company: Precision Group
Location(s): Chennai

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Keyskills: AWS Cloud Operations Cloud Support

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Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

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Precision Group

Company ProfilePrecision GroupPrecision OfferingsSystem Integration -Data Centers, Networking, Security, Servers & Storage, Software Solutions, Cloud Solutions & End User ComputingInfrastructure Management -End-user Support, Datacenter | Cloud Support, Network Management & Security ManagementBiome...

L0 Cloud Support Engineer (Walk-in Drive) @ Precision Group

Home > IT Infrastructure Services