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L0 Cloud Support Engineer (Walk-in Drive) @ Precision Group

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 L0 Cloud Support Engineer (Walk-in Drive)

Job Description

We are hiring freshers or entry-level candidates for the position of L0 Cloud Support Engineer to monitor and support our AWS cloud infrastructure.


Role:Trainee-Cloud Engineer

Location: Chennai
Experience: 0-0 Yrs
Qualification: Any Graduate (Preferred: BSc IT, BCA, BE/BTech)


Key Responsibilities:

  • Respond to internal users for simple service requests and FAQs like password reset assistance, permission requests, or guidance on AWS console navigation.
  • Escalate issues that require deeper investigation to L1/L2 teams, providing full context and initial findings to avoid duplication.
  • Monitor AWS infrastructure using tools like AWS CloudWatch. Identify system alerts, downtimes, or performance warnings and report them promptly.
  • Acknowledge and document system alerts in the ticketing system. Ensure accurate categorization and tagging of issues.
  • Assist with basic first-level checks such as:
    Verifying EC2 instance status (running, stopped)
    Checking S3 bucket accessibility
    Ensuring IAM user login issues are reported with the right details
    Create detailed support tickets with relevant screenshots/logs for L1/L2 engineers. Maintain clarity on the steps taken before escalation.

Requirements:


  • Basic understanding of cloud platforms, especially AWS (training or certification preferred)
  • Familiarity with tools like AWS CloudWatch, Service Desk, or Jira (or willingness to learn)
  • Good communication and documentation skills
  • Ability to follow SOPs and escalate appropriately
  • Willingness to work in shifts if required



Job Classification

Industry: IT Services & Consulting
Functional Area / Department: IT & Information Security
Role Category: IT Infrastructure Services
Role: IT Infrastructure Services - Other
Employement Type: Walk-ins

Contact Details:

Company: Precision Group
Location(s): Chennai

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Keyskills:   AWS Cloud Operations Cloud Support

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Precision Group

Company ProfilePrecision GroupPrecision OfferingsSystem Integration -Data Centers, Networking, Security, Servers & Storage, Software Solutions, Cloud Solutions & End User ComputingInfrastructure Management -End-user Support, Datacenter | Cloud Support, Network Management & Security ManagementBiome...