Technical Support @ Cognizant

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Technical Support

Cognizant
0 - 3 years
Coimbatore
4 months ago
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Job Description

Role & responsibilities

Sl. No. Key Responsibilities

1. Receiving end user calls / Email / Chat / Web Ticket

2. Provide first level resolution for ticket by following the KOs / SOPs

3. Ticket creation/Categorization / Prioritization in the customer provided tool

4. Incident resolution and closure of ticket

5. Follow up of pending and on-hold tickets with End-user

6. Transfer ticket to the appropriate resolver group based on the KOs

7. Ensure Response and Resolution SLAs are met for the tickets processed

8. Willing to work in rotational shifts

9. Ensure all tickets assigned to an individual is actioned at the end of the day

Job Classification

Industry: IT Services & Consulting
Functional Area / Department: IT & Information Security
Role Category: IT Infrastructure Services
Role: IT Infrastructure Services - Other
Employement Type: Full time

Contact Details:

Company: Cognizant
Location(s): Coimbatore

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Keyskills: L1 Support Service Desk International Technical Support Technical Voice Process

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Your name (*)

Email (*)

Mobile (*)

Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

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Cognizant

Job Description:1. Strong organizational and time-management skills with the ability to manage multiple priorities.\n\n2. Excellent verbal and written communication skills.\n\n3. Proficiency in scheduling tools and platforms (e.g., Outlook, MS Teams, Workday or equivalent ATS).\n\n4. Attention to de...

Technical Support @ Cognizant

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