Customer Care Executive @Noida Sector-16
- Kotak Mahindra Bank
- 1 - 4 years
- Noida, Gurugram
- 5 months ago
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Job Description
CEC Officer - Inbound - Privy
Department: Customer Experience Center
Company Name:- Kotak Mahindra Bank
Location:- Noida, sector 16
Reporting Relationship CEC Team Leader - Inbound
Position Grade: Assistant Manager/Deputy Manager
Age limit:- 30 max
Job Role:
- To Attend the inbound calls of customers for Privy league customers (High Net Worth clients) and process the queries & requests to customer's satisfaction
- To identify and convert the opportunities for cross selling (banking product) on customer's call
- Responsible for quality communication and customer servicing within laid down productivity and service benchmarks.
- Ensure customer delight and consistent service experience, including timely resolution of customer queries/issues.
- Complete the logs specified by the process (End-of-day target)
- Adherence to Information Security norms & quality process norms.
- To be aware of and comply with any updates about the process
- Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance
Job Description:
- Graduation Mandatory
- Preferably 1-2 years with 6 months which should to be in customer service role - Understanding of call center industry an advantage
- Excellent communication skills Verbal & Written
- Flexible to work 24/7 (For Females: 7AM till 8PM) including Sunday/holidays
- Flexible to get scattered 8 Week Offs in a month with 9hours shift
- Good listening skills and strong communication abilities.
- Be Confident and willing to learn with a flair for knowledge. Possess an upbeat, positive can-do attitude & works with integrity
- Team Player, collaborative Self-motivated person including the ability to act as a role model within the organization. Should be able to establish rapport quickly with peers, managers & customers
Applications are open! Apply Now !
you will get call if your resume is shortlisted !
Job Classification
Industry: BPM / BPOFunctional Area / Department: Customer Success, Service & OperationsRole Category: Customer Success, Service & Operations - OtherRole: Customer ServiceEmployement Type: Full timeContact Details:
Company: Kotak Mahindra BankLocation(s): Noida, Gurugram
Keyskills: Customer Service Customer Care International Voice Process International BPO International Calling Cca International Call Center US Process Us Calling Customer Support CSE International Voice International Process Us Voice Process Customer Handling UK Process
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