Application Support-Specific Lending Application-Mumbai @ Clover Infotech

Job Description

Role & responsibilities

• Provide Level 1 and 2 support for the Loan Management System (LMS), resolving user issues related to loan origination, servicing, payments, and collections.
  
• Troubleshoot application errors, perform root cause analysis, and coordinate issue resolution with internal teams and external vendors.
  
• Monitor system health, application logs, and scheduled jobs/processes to ensure high availability and performance.
  
• Handle user access management, permission issues, and support related audit requests.
  
• Assist in system configuration, UAT testing, and deployment of new features or patches.
  
• Generate reports and queries related to loans, customer accounts, or performance metrics.
  
• Work closely with business units (Operations, Credit, Risk, Collections) to understand issues, capture requirements, and provide functional support.
  
• Collaborate with developers and QA teams to reproduce bugs, validate fixes, and test integrations with other platforms (CRM, core banking, payment gateways).
  
• Maintain support documentation, SOPs, and knowledge base for internal teams.

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Rs 0 - 50K PM Rs 50K - 1 LPA Rs 1.0 - 1.5 LPA Rs 1.5 - 2.0 LPA Rs 2.0 - 2.5 LPA Rs 2.5 - 3.0 LPA Rs 3.0 - 3.5 LPA Rs 3.5 - 4.0 LPA Rs 4.0 - 4.5 LPA Rs 4.5 - 5.0 LPA Rs 5 - 6 LPA Rs 6 - 7 LPA Rs 7 - 8 LPA Rs 8 - 9 LPA Rs 9 - 10 LPA Rs 10 - 12 LPA Rs 12 - 14 LPA Rs 14 - 16 LPA Rs 16 - 18 LPA Rs 18 - 20 LPA Rs 20 - 22 LPA Rs 22 - 24 LPA Rs 24 - 26 LPA Rs 26 - 28 LPA Rs 28 - 30 LPA Rs 30 - 32 LPA Rs 32 - 34 LPA Rs 34 - 36 LPA Rs 36 - 38 LPA Rs 38 - 40 LPA Rs 40 - 42 LPA Rs 42 - 44 LPA Rs 44 - 46 LPA Rs 46 - 48 LPA Rs 48 - 50 LPA Rs 50 - 75 LPA Rs 75 Lakh - 1C PA Rs 1 Crore+ PA

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Keyskills:   Lending Application Support LOS Finnone Finnone Neo LMS Finone