SME Lending & Account Opening
- Tech Mahindra
- 10 - 18 years
- Hyderabad
- 4 days ago
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Job Description
Title: SME Lending & Account Opening
Experience:10+ years
Job Location: Onsite (Muscat, Oman) Long Term
Offshore Location: (Any Tech M Location) for Initial days for Visa Processing time.
Domain: Banking
NP: Immediate
Role Purpose:
Lead the transformation and optimization of lending and account opening operations, ensuring full compliance with Omani regulatory frameworks, CBO directives, and Vision 2040 digitalization goals. Drive process automation, digital onboarding, and Sharia-compliant solutions for both conventional and Islamic banking customers.
Experience & Skills:
- 10+ years in banking operations, with deep expertise in lending and account management in Oman or the GCC.
- Strong knowledge of Omani banking laws, CBO regulations, and Sharia-compliant lending practices.
- Proven track record in process transformation, automation, and digital onboarding in a regulated environment.
- Experience in preparing BRDs, FSDs, and leading UAT/support documentation.
- Excellent stakeholder management, cross-functional collaboration, and communication skills, with fluency in English (Arabic is an advantage).
Key Responsibilities:
- Conduct end-to-end reviews of lending and account opening workflows, identifying bottlenecks, compliance/control gaps, and opportunities for digital transformation in line with CBO and Royal Decree 2/2025 requirements.
- Benchmark practices against CBO regulations, including AML/CFT, KYC, and customer protection standards.
- Prepare Gap Analysis Reports and define Business Requirements Documents (BRD) and Functional Specifications (FSD) for process improvements, ensuring alignment with Omani legal and regulatory updates.
- Collaborate with business, operations, IT, and Sharia boards to translate pain points into actionable system/process enhancements, including for Islamic banking products.
- Assess reconciliation and onboarding processes, identifying automation opportunities (e.g., e-KYC, biometric verification) as encouraged by CBOs digital banking frameworks.
- Design and recommend digital onboarding workflows to reduce turnaround time and improve compliance, supporting financial inclusion and Vision 2040 objectives.
- Integrate risk/compliance checks into onboarding and lending processes, ensuring robust documentation and audit trails.
- Support implementation, UAT, and change management activities, including training for Omani staff and knowledge transfer to local teams.
- Develop SOPs, training materials, and KPI dashboards for ongoing performance monitoring and regulatory reporting.
- Track benefit realisation via KPIs (efficiency, accuracy, TAT, customer satisfaction), reporting to management and CBO as required.
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: BFSI, Investments & TradingRole Category: LendingRole: Credit AnalystEmployement Type: Full timeContact Details:
Company: Tech MahindraLocation(s): Hyderabad
Keyskills: Account Opening Lending Aml Kyc Brd FSD Digital Lending
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Tech Mahindra Limited is an Indian multinational provider of information technology (IT), networking technology solutions and Business Process Outsourcing (BPO) to the telecommunications industry. Tech Mahindra is a US$4.2 billion company with over 117,000 employees across 90 countries. It provide...
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