Customer Success Manager
- Businessnext
- 3 - 7 years
- Mumbai
- 5 months ago
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Job Description
All PositionsCustomer Success Manager
Mumbai | 2-5 years
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Welcome to BUSINESSNEXT, where we believe in maximizing your true potential while doing something purposeful
Our commitment to innovation and forward-thinking is reflected in everything we do, and we're looking for like-minded individuals to join our team
If you're looking for a rewarding career in a company that values your creativity, we invite you to explore this opportunity, The Opportunity
Are you ready to champion customer success in the dynamic world of Banking, Financial Services, and Insurance (BFSI)As our Customer Success Manager for BFSI CRM, you'll be at the forefront of driving client satisfaction, product adoption, and showcasing the transformative power of our CRM solution
You'll serve as the linchpin between our sales, product, and delivery teams, ensuring that every client's objectives are not just met but exceeded, What would you do
Strategic Alignment Ninja: Harmonize client objectives with product capabilities through seamless collaboration with sales, product, and delivery teams
Create customer champion/coach achievement illustration working with Value Illustration lead, Value Maestro: Ensure the successful realization of organizations digital transformation objectives
Conduct captivating product value workshops and pitches that unveil the game-changing impact of our CRM solution on BFSI operations, Demonstration Dynamo: Wow clients with tailored product demos that address their unique challenges and ignite their excitement for our solution, Feedback Connoisseur: Implement customer surveys to uncover insights, drive continuous improvement, and elevate customer satisfaction to new heights, Issue Resolution Sorcerer: Cast spells of satisfaction by swiftly addressing client concerns and ensuring their voices are heard, Trusted Partner: Guide Business and enterprise solutions leaders make smart investment decisions by providing context and support to help teams collaborate, building better flexibility, agility, and autonomy in decision making, and enabling faster speed to value and time to market, Product Influencer: to support a scalable framework of IT assets and business processes aligned to corporate governance that supports the organization to deliver on its goals and strategic objectives, Dynamic Collaborator: Involve Solution Architects as needed for enterprise solution specific in-depth discussions or demos, Required Skills
3 5 years of relevant experience in BFSI IT domain
Minimum 2 years of product Development or Product delivery experience
Demonstrated ability to communicate clearly with business and IT stakeholders, collaborate with people across a variety of levels, Follows industry technology trends through self-study and formal training and shares that knowledge internally and externally via pitch decks white papers, blog posts and social media, Extensive experience in product showcase with an exceptional knack for storytelling, Create and deliver presentation of Level 2 product demos, Deep knowledge of enterprise product architecture
Excellent proficiency in English communication, both written & verbal, Continuously research the constantly evolving technology and product landscape and advice on the right selection and use of tools/technologies critical to supporting business transformation and optimization efforts, Contribute to Product research based on competition analysis, Strong analytical skills, in-depth knowledge enterprise ecosystem and web-based products/applications, B2B enterprise across BFSI vertical, Identifying and resolving cross-project interdependencies and a proven ability to juggle several initiatives and shift priorities as needed, Consulting experience working for Enterprise Clients across BFSI with spectacular client references, Behavioural Attributes
Excelling in coordinating individuals, processes, systems, and metrics to achieve exceptional implementations, Effective influencer, collaborator, and strategic planner capable of leading at all organizational levels, particularly in complex environments, Inspires and influences teams, key resources, management, and customer stakeholders to align with and achieve business objectives, Thrives in challenging situations and excels in delivering results under tight timelines, Cultivate a continuous learning culture with a strong focus on staying updated, Educational Qualifications
Computer Science Engineering/ equivalent technical qualification from a reputed college/ university, Good understanding of current technology trends along with ultra-scalable systems
Proficient in effectively communicating with internal stakeholders across various domains, including technology and business, Meet The Team
Connect with the team that loves the challenge of solving business problems, just like you!
Avadhoot Athawale
Vice President
Anjan Pandey
Assistant Vice President
Why BusinessNext
WIIFM, you ask???? Well, lots of real, get-your-hands-dirty gigs, building cool products for the BFSI industry that is rapidly digitizing
Expect a challenging work experience that youre unlikely to get in a Services Company, Come, #Unlimit your true Potential today to be #UpForTomorrow
We exist for growth and development: Were a company that is built on a Coaching Culture, committed to supporting employees to reach their full potential, helping them achieve their professional goals while contributing to the Moonshot
We thrive on clear, lucid Objectives & Key Results (OKRs)
A trusting, transparent relationship where an Individuals OKRs, lock into the departments which, in turn, lock into the Companys!
We thrive by being proactive: Our Brand tagline "Up For Tomorrow" implies being proactive and forward-thinking, and our Culture Philosophy of "Unlimit" speaks of having no limits on what one can achieve
You can expect a culture that will constantly encourage you to take initiative and be proactive in your career, taking charge of your own professional development
Caring for People is our Business, and a Values-led Culture is our Profit
We just happen to use tech in the process, Were a bunch of friends with Benefits: Coaching Sessions, Training and development opportunities, flexible working hours, and remote work options are just some of the perks of this Culture
Designed around you the employee so you can take advantage of opportunities to grow and develop and be ready for the future, Some quick facts
Ours is an inspiring Garage-to-Unicorn Product story that has been scripted by gifted technologists whore just like you, We are among the fastest growing SaaS companies in India, especially in the BFSI industry, with a global footprint, serving over 1 million+ users across 50+ countries
Our clientele is based out in Asia Pac, USA, Middle East, South Africa, Australia, erc
Our product engages millions of global users, and we keep adding millions every month
We are on a mission
We sure are on an 8-year Moon-shot Mission to be specific
We want to accelerate the Worlds transition to intuitive, digital, and joyful financial experiences and become a Decacorn in the process, Does this excite you, then join us! ????
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Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Customer Success, Service & OperationsRole Category: Customer SuccessRole: Customer Success ManagerEmployement Type: Full timeContact Details:
Company: BusinessnextLocation(s): Mumbai+ View Contact
Keyskills: bfsi product development product delivery architecture
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