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member close system and support specialist @ Aalumai Business

Home > Customer Service (International)

 member close system and support specialist

Job Description

    This team member will serve as a direct extension of the clients staff managing support inquiries for a client, running the system efficiently, and ensuring platform performance remains reliable and responsive.

    Scope of Services
    Ongoing Responsibilities Include:
    * System Operations & Monitoring:
    * Conduct daily system checks
    * Manage reports, queues, and task automation
    * Identify and escalate issues that require technical intervention
    * Support Inquiry Management:
    * Handle internal support requests
    * Log and track issues through resolution
    * Liaise with Member lose product or technical teams if needed
    * User Access & Permissions:
    * Add/remove users
    * Manage user roles and access
    * Perform quarterly access audits
    * Workflow & Process Optimization:
    * Document processes and SOPs
    * Recommend automation or streamlining opportunities
    * Provide feedback on recurring issues
    * Communication & Reporting:
    * Deliver weekly update reports
    * Participate in scheduled check-ins and planning sessions

Employement Category:

Employement Type: Full time
Industry: IT Services & Consulting
Role Category: Customer Service (International)
Functional Area: Not Specified
Role/Responsibilies: member close system and support specialist

Contact Details:

Company: Aalumai Business
Location(s): Bengaluru

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Keyskills:   system operations monitoring scrum master documentation jira ticketing

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₹ to 9 Yr

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Aalumai Business

Aalumai Business Consulting Services Private Limited