Service Relationship Manager- Affluent Banking
- Indusind Bank
- 2 - 5 years
- Bengaluru
- 9 months ago
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Job Description
Job title: Service Relationship Manager
Location: Bangalore
Job Summary:
- Handle Affluent Desk as Service Manager for cluster of Branches.
- Manage overall service pertaining to Mapped clients of Affluent channel.
Overall Job Description:
- Provide Exceptional service to mapped clients of Affluent channel for cluster of branches.
- Manage affluent desk & become one point of contact for mapped customers for their service related queries/requests & complaints.
- Handle & Process all financial & Non- Financial transactions pertaining to mapped affluent clients
- Upgrade customers maintaining high balances to Exclusive/Pioneer program as per the eligibility.
- Monitor Daily account balances and maintain book stability through immediate client intervention on accounts which demonstrate balance depletion / attrition propensity.
- Build and deepen relationships with existing Customer base by focussing on Family Grouping/household penetration.
- Manage the key performance indicators (Family Penetration/Digital Channel Activation/Book Growth/ Overall Service of the mapped base).
- Ensure effective on-boarding of NTB clients & engagement with mapped clients as per laid process.
- Generate quality references for opening new accounts from existing mapped customers.
- Ensure Timely closure of all Request/Complaints/Welcome/CE calls/Campaigns assigned on Talisma.
- Increase the Client stickiness and engagement by activating customers on Direct Transaction Channels of the bank like Mobile Banking App/ Net Banking / Debit Card/ VIDYO Branch etc.
- Process/Handle cash transactions/vault operations/ATM upkeep/Voucher & register maintenance/Lobby Management (These are only applicable to Service Managers mapped to Pioneer Lobby)
Preferred Skill Set:
Essential requirement: Minimum 3-5 years in Service .
Interested candidates can share their resume at ja************y@in*****d.com
Job Classification
Industry: BankingFunctional Area / Department: Customer Success, Service & OperationsRole Category: Customer Success, Service & Operations - OtherRole: Customer ServiceEmployement Type: Full timeContact Details:
Company: Indusind BankLocation(s): Bengaluru
Keyskills: Branch Operation Forex Transactions Service Desk Service Operations HNI Sales Trade Desk Service Delivery
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Indusind Bank
IndusInd Bank Ltd. is a Customer-focused, technology-based, ISO 9001:2000 certified new generation private sector Bank with ambitious growth plan is looking for the following position.
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