Back Office Executive
- Memora Events
- 4 Positions
- Pune
- 5 months ago
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Job Description
*Job Description Back Office Executive (CRM & Reporting)*
*Position: Back Office Executive*
Location: Katraj Pune
Employment Type: Full-Time (Work From Office)
Working Hours: 10:00 AM 7:00 PM
Salary: 10,000 15,000 per month (Based on experience & performance)
Reporting To: Operations Manager / Team Leader
*Role Overview:*
The Back Office Executive will be responsible for lead allocation to telecalling teams, CRM database management, attendance monitoring, and generating analytical reports to support business decision-making. This role requires strong analytical skills, proficiency in Excel and CRM systems, and a high level of accuracy in data management.
*Key Responsibilities:*
Lead Management: Upload and assign leads to telecallers through CRM, ensuring data accuracy and timely distribution.
CRM Monitoring: Track telecaller call entries, follow-up status, and remark quality. Ensure CRM hygiene and resolve any related issues.
*Reporting & Analysis:*
Prepare daily login/logout attendance reports.
Generate call volume, lead conversion, and productivity analysis.
Present weekly/monthly dashboards and MIS reports to management.
Compliance: Monitor work discipline, track telecaller performance, and highlight deviations for corrective action.
Coordination: Act as a link between telecallers and management to ensure smooth operations.
*Required Skills & Competencies:*
Strong knowledge of MS Excel & Google Sheets (Pivot Tables, VLOOKUP, Dashboards).
Experience in CRM / Lead Management Systems (Zoho, Hubspot, or similar).
Analytical thinking and attention to detail.
Effective communication and coordination skills.
Ability to work in a fast-paced, target-driven environment.
*Qualifications & Experience:*
Graduate in any discipline.
12 years of experience in back-office operations, MIS, or CRM reporting (preferred).
Freshers with strong Excel knowledge may also apply.
Employement Category:
Employement Type: Full timeIndustry: BPO / Call CenterRole Category: Finance / Accounts / TaxFunctional Area: Not SpecifiedRole/Responsibilies: Back Office ExecutiveContact Details:
Company: Memora EventsLocation(s): Pune
Keyskills: report generation english language communication skills
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Memora Events
Memora Events is a full-service event planning and management company, founded in 2018 and based in Pune. With over 7 years of combined experience, we craft seamless and memorable experiences across weddings, corporate conferences, social gatherings, cultural festivals, and sporting events.
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