Hiring Customer Care Support - International Chat & Email Process
- NTT DATA, Inc.
- 1 - 4 years
- Coimbatore
- 6 months ago
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Job Description
Job Details:
- Job Role: Customer Care Support (International Chat & Email Process)
- Experience: 1 - 5 Years in International Chat Process - BPO Insurance
- Skillset: Customer Handling, Insurance Process Experienced, Good Communication
- Shift: Night Shit
- Work Location: Coimbatore
- Mode of Work: Work From Office
Position's General Duties and Tasks
In this Role you will be Responsible For:
- The candidate is responsible to read and understand the process documents provided by the customer.
- Analyse the insurance request received from the customer and process as per standard operating procedures.
- Stay up to date on new policies, processes, and procedures impacting the
- Familiarize, navigate multiple client applications and capture the necessary information to process customer request.
- Ensuring accurate and timely completion of transactions to meet or exceed client SLAs
- Organizing and completing tasks according to assigned priorities.
- Associate need to report to work from office mandatory
Requirements for this role include:
- Candidate should have min 6months 1year experience
- Display good analytical skills
- Should have basic insurance knowledge
- Possess excellent communication skills
- Should have typing speed with minimum 21WPM.
- Ready to work in complete Night Shift.
- Should be flexible & adopt to situations
- Should extend support to the team during crisis period
- Ready to relocate as per the business requirement.
- Should be confident, aggressive and result oriented
Preferences: -
- Ability to communicate (oral/written) effectively to exchange information with our client.
- Any Graduate with English as a compulsory subject
Required schedule availability for this position is Monday-Friday (6.00 PM to 4.00 AM IST). The shift timings can be changed as per client requirements. Additionally, resources may have to do overtime and work on weekends basis business requirement.
Job Classification
Industry: BPM / BPOFunctional Area / Department: Customer Success, Service & OperationsRole Category: Customer Success, Service & Operations - OtherRole: Customer Success, Service & Operations - OtherEmployement Type: Full timeContact Details:
Company: NTT DATA, Inc.Location(s): Coimbatore
Keyskills: Email Support Chat Support International Chat Process International Customer Service Communication Skills Customer Support Customer Service
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