Hiring Assistant Manager / Manager (aml) - Banking Process- Ntt Data
- NTT DATA, Inc.
- 10 - 18 years
- Noida, Gurugram
- 5 months ago
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Job Description
In these roles, you will be responsible for:
- Support the accomplishment of all contracted service level targets/agreements.
- Assist in daily, weekly, and monthly quality assurance activities.
- Provides day-to-day support to the team and handle first level escalations as they arise or are assigned.
- Maintain a strong understanding of all tasks within the department including expert knowledge of the Chargeback lifecycle and the various reason codes.
- Identify opportunities to improve the efficiency and effectiveness of business processes and recommend management.
- Identify areas of opportunity for staff to develop knowledge/skills/competence necessary to complete their roles.
- Oversee and aid in new hire training and onboarding.
- Contribute to continuous learning activities promoting knowledge and skill development within the team.
- Assist in keeping all team members informed and up to date about all relevant and useful information.
- Act as a subject matter expert on projects/initiatives
- Act as a champion to the staff by raising ideas/concerns that contribute to the overall betterment of the team.
- Maintain relationships with internal and external clients.
- Frequent review of the MasterCard Worldwide Chargeback Guide to update and maintain knowledge of conditions and requirements for recovery purposes.
- Ensure excellent customer service, resolving customer complaints and issues in a timely and professional manner.
- Oversee daily branch operations, including transactions, customer interactions, and cash handling.
- Identify and mitigate potential risks, ensuring compliance with banking regulations and policies.
- Monitor and evaluate team performance, providing feedback and coaching to improve productivity and efficiency.
Experience Needed
- Banking Experience: Typically, 10-12 years of experience in a banking environment, preferably in a supervisory or leadership role.
- Domain Experience: Should have managed AML Process for a minimum of 3 years and should have experience in Finance Transaction, settlement & Reconciliation, Credit offline & Customer service Investigator
- Leadership Skills: Proven leadership skills, with experience in managing teams and motivating staff.
- Customer Service: Excellent customer service skills, with experience in resolving customer complaints and issues.
- Operational Knowledge: Strong knowledge of banking operations, including transactions, cash handling, and risk management.
- Regulatory Compliance: Familiarity with banking regulations and policies, ensuring compliance and risk management.
- Communication Skills: Excellent communication and interpersonal skills, with ability to interact with customers, staff, and management.
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: BFSI, Investments & TradingRole Category: BFSI, Investments & Trading - OtherRole: BFSI, Investments & Trading - OtherEmployement Type: Full timeContact Details:
Company: NTT DATA, Inc.Location(s): Noida, Gurugram+ View Contact
Keyskills: Transaction Monitoring Financial Transactions Anti Money Laundering Fraud Detection AML Team Management Credit Operations settlement and reconciliations Banking Operations chargeback Settlements Credit Card Operations
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