Senior Executive - Rerating Tariff
- TOMIA
- 3 - 5 years
- Remote
- 12 months ago
- Email to a friend
- Report this job
Job Description
To implement rerating tariff to ensure timely validation of voice and data usage between operators, besides checking files stopped for rerating errors to either correct the tariffs, if the setup is incorrect at MACH system, or in case of client error, report to client for corrective action.
So, how are we going to keep you busy
- Implement the tariff (Rerating and Repricing) in the MACH system as per the set of procedures.
- Implementation and co-ordination of a new rerating Client set up.
- Validate data based on tariff checks as needed to rectify internal errors if any.
- Identify and report errors from incoming TAP files by appropriately sending an email to customers for action.
- Maintain productive tariff by doing tariff assignment as per customer s confirmation.
- Ensure Service Tickets are resolved with expected level of quality within timelines.
- Test the implemented tariff to ensure it is error free in the test system.
- Ensure to have successful smooth ISAE Audit Type 1 and Type2.
What will make you eligible for this role
- Bachelor of Engineering / B-Tech
Experience, that will be an advantage:
- 3-5 years of customer service experience and experience in telecom billing will be an added advantage.
What will make you the best-fit for this role
Technical/ functional skills required:
- Intermediate Knowledge in Linux Oracle SQL.
- Telecom industry knowledge.
- Excel - Intermediate.
- Ticketing and troubleshooting skills.
Soft skills required:
- Interpersonal Skills, Analytical Skills, and Problem-Solving Skills
- Good written and verbal communication skills (English)
Job Classification
Industry: Telecom / ISPFunctional Area / Department: Customer Success, Service & OperationsRole Category: Customer SuccessRole: Customer Success AssociateEmployement Type: Full timeContact Details:
Company: TOMIALocation(s): Remote+ View Contact
Keyskills: Telecom Ticketing Linux Campaign management Customer service Roaming Troubleshooting Wholesale Auditing
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