Security Delivery Manager
- GSPANN
- 14 - 24 years
- Noida, Gurugram
- 6 months ago
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Job Description
Overview:
We are looking for an experienced Security Delivery Manager to lead and oversee Security Operations. The ideal candidate will bring strong delivery management capabilities, excellent client-facing communication, and a track record of managing cross-functional teams in high-paced environments.
Key Responsibilities:
- Serve as the primary point of contact for the Security Support Operations across on prem and cloud.
- Own end-to-end service delivery across functional and technical streams, ensuring adherence to SLAs and KPIs.
- Lead cross-functional teams of M365, Azure Cloud, End point security, Certificate Management, Threat and Vulnerability management to deliver high-quality support and continuous improvements.
- Manage the full incident lifecyclemonitoring, prioritization, root cause analysis, and resolutionwith proactive trend analysis.
- Govern the Change Request (CR) process: from scoping and estimation to approvals, implementation, and closure.
- Collaborate with cross functional teams on Security, access controls, and landscape optimization.
- Define and enforce SOPs, escalation processes, and communication protocols for critical and high-impact issues.
- Oversee L1, L2, and L3 support delivery with 24x7 coverage through effective coordination between onshore and offshore teams.
- Drive ITIL-based processes for incident, problem, change, and release management.
- Monitor service performance via KPIs, SLAs, and dashboards, and lead continuous service improvement initiatives.
- Conduct regular service review meetings with stakeholders and ensure high levels of client satisfaction.
- Manage the pipeline for change requests in line with governance protocols.
- Provide regular status updates and executive reporting.
Required Skills & Qualifications:
- 14+ years of IT experience with at least 68 years in Security Operations.
- Strong experience managing large-scale Security Operations, having good understanding of SOC compliance, AI Driven security automations and Compliance Governance
- Require very good understanding of Azure Security Center, Azure AD, Cloud App Security, Mimecast, McAfee, Symantec, M365
- Exposure to Gytpol and SafeBreach is added advantage
- Expert level knowledge on Microsoft 365 Security Suite (Defender, Sentinel, Purview)
- Experience with SIEM, SOAR, and EDR/XDR platforms.
- Should have experience overseeing vulnerability scans and coordinate remediation effort, Compliance audits and Certificate management
- Excellent communication, stakeholder engagement, and escalation management skills.
- Experience working in hybrid onshore-offshore delivery models.
Preferred Certifications:
- Microsoft Certified: Security Operations Analyst Associate (SC-200)
- Certified Ethical Hacker (CEH)
- GIAC Certified Incident Handler (GCIH)
- CompTIA Security+ / CySA+
- CISSP or equivalent (preferred)
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: IT & Information SecurityRole Category: IT SecurityRole: Manager Information SecurityEmployement Type: Full timeContact Details:
Company: GSPANNLocation(s): Noida, Gurugram
Keyskills: Vulnerability Management Endpoint Security Azure Security Security Operations Center Edr Cyber Security Infrastructure Security
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