Customer Experience Associate
- Numentica
- 0 - 3 years
- Siddipet
- 8 months ago
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Job Description
The ideal candidate will possess strong analytical skills, a keen attention to detail, and the ability to collaborate effectively across teams to enhance the feedback process.
Key Responsibilities:
Review and categorize incoming user feedback based on established criteria.
Identify common themes and patterns to streamline issue tracking.
Ensure feedback is promptly assigned to the appropriate teams for resolution.
Maintain organized records of feedback to support reporting and continuous process improvement.
Collaborate with internal teams to optimize feedback triage workflows.
Qualifications:
Experience in customer support, feedback management, or workflow operations.
Strong analytical and organizational skills with a focus on detail.
Familiarity with tools such as Linear, Slack, Excel, or other tracking systems.
Excellent communication and collaboration skills for cross-team coordination.
Ability to work independently in a fast-paced, dynamic environment.
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Customer Success, Service & OperationsRole Category: Customer SuccessRole: Customer Success AssociateEmployement Type: Full timeContact Details:
Company: NumenticaLocation(s): Siddipet+ View Contact
Keyskills: Analytical skills Excel Analytical Process improvement Customer support Customer experience Management Team coordination
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