Sales Coordinator-B2B
- Webtel Electrosoft
- 1 - 3 years
- Delhi, NCR
- 7 months ago
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Job Description
Key Responsibilities:
- Renewal Management & API Volume Expansion:
- Monitor and assess current API usage across client accounts to identify opportunities for volume increase and long-term contract extensions.
- Develop strategies to meet or exceed renewal targets for domains, APIs, and other relevant services.
- Collaborate with technical teams to understand product/service improvements and upsell opportunities for clients.
- Timely Domain Renewals:
- Ensure smooth, timely processing of domain renewals to prevent service interruptions.
- Develop and implement a system to track renewal deadlines and initiate renewal discussions well in advance.
- Communicate with clients proactively regarding their renewal needs and offer value-added solutions.
- Payment Recovery:
- Monitor and track payment statuses, following up on overdue invoices in a timely and professional manner.
- Work with clients to resolve any billing disputes or payment issues.
- Maintain accurate records of payment recovery progress and report regularly to management.
- Generate Software Business from Existing Clients:
- Identify and leverage upsell and cross-sell opportunities within the existing client base to expand software business.
- Work closely with the sales and technical teams to tailor solutions based on client needs and business goals.
- Drive new software product initiatives and integrations for current clients to enhance their satisfaction and increase revenue.
- SLA / Agreement Preparation:
- Collaborate with clients and internal stakeholders to develop and prepare customized Service Level Agreements (SLAs) that align with client needs.
- Ensure that all contractual agreements reflect accurate service delivery standards, timelines, and client expectations.
- Regularly review and update SLAs to maintain relevance and compliance with industry standards and client requirements.
Qualifications:
- Bachelors degree in Business, Marketing, or a related field (or equivalent work experience).
- Proven experience in account management, client relations, or business development.
- Strong understanding of APIs, domains, and software services.
- Excellent communication, negotiation, and problem-solving skills.
- Ability to manage multiple client accounts and prioritize tasks effectively.
- Knowledge of SLAs, contracts, and payment recovery processes.
- Familiarity with CRM software and project management tools.
- A proactive and client-centric mind-set with a focus on building long-term relationships.
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Sales & Business DevelopmentRole Category: Sales Support & OperationsRole: Sales Support & Operations - OtherEmployement Type: Full timeContact Details:
Company: Webtel ElectrosoftLocation(s): Delhi, NCR
Keyskills: Renewals Sales Coordination Payment Recovery Communication Skills Client Coordination Payment Followup Domain Management Agreement preparation
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Webtel Electrosoft Ltd Webtel Electrosoft Pvt. Ltd is a 25-year-old company and it is engaged in providing complete Software and Knowledge Process Outsourcing Solutions and a host of other IT Enabled Services. We have presence in Delhi, Mumbai, Kolkata, Ahmedabad, Hyderabad, Chennai, Punjab, Pune &...
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