Presales Specialist @ HCL Technologies

Job Description

The Specialist - Presales position based in Madurai, India requires 0-2.5 years of experience. As a Specialist, your primary responsibilities include adhering to quality standards such as voice and accent, tech monitoring, regulatory requirements, and company policies. Your goal is to ensure a positive customer experience and high CSAT scores by achieving First Call Resolution and minimizing Average Handling Time (AHT) along with rejected resolutions/reopen cases. Maintaining a high login Efficiency (Availability) for customers is crucial in this role. You will be providing level 1 remote desktop support to resolve tickets, address hardware/software/network problems through telephone/email/chat within the agreed Service Level Agreement (SLA) of ticket volume and time. Updating worklogs and following shift/escalation processes to escalate complex problems to appropriate support specialists or route issues to 2nd and 3rd level IT support staff when needed is part of your daily tasks. Additionally, engaging in value-adding activities such as Knowledge base updates and self-development activities is expected. To qualify for this position, a B-Tech degree is required. This role has only 1 position available. The primary skill set required for this role is Data Center-Windows-Infrastructure Apps. The Auto req ID for this position is hidden_mobileBR.,

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Rs 0 - 50K PM Rs 50K - 1 LPA Rs 1.0 - 1.5 LPA Rs 1.5 - 2.0 LPA Rs 2.0 - 2.5 LPA Rs 2.5 - 3.0 LPA Rs 3.0 - 3.5 LPA Rs 3.5 - 4.0 LPA Rs 4.0 - 4.5 LPA Rs 4.5 - 5.0 LPA Rs 5 - 6 LPA Rs 6 - 7 LPA Rs 7 - 8 LPA Rs 8 - 9 LPA Rs 9 - 10 LPA Rs 10 - 12 LPA Rs 12 - 14 LPA Rs 14 - 16 LPA Rs 16 - 18 LPA Rs 18 - 20 LPA Rs 20 - 22 LPA Rs 22 - 24 LPA Rs 24 - 26 LPA Rs 26 - 28 LPA Rs 28 - 30 LPA Rs 30 - 32 LPA Rs 32 - 34 LPA Rs 34 - 36 LPA Rs 36 - 38 LPA Rs 38 - 40 LPA Rs 40 - 42 LPA Rs 42 - 44 LPA Rs 44 - 46 LPA Rs 46 - 48 LPA Rs 48 - 50 LPA Rs 50 - 75 LPA Rs 75 Lakh - 1C PA Rs 1 Crore+ PA

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Keyskills:   Data Center Windows