Customer Success Executive @ Biofuelcircle

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Customer Success Executive

Biofuelcircle
1 - 4 years
Pune
12 months ago
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Job Description

Key Purpose Of The Role:

The Customer Success Executive will focus on onboarding and training subscribers, ensuring effective platform usage, and driving business growth through customer engagement and support. This role is critical to enhancing subscriber satisfaction and ensuring the success of BiofuelCircle s platform.

Key Tasks:

Customer Onboarding & Training:

Understand and document participant business processes.
Conduct need analysis and deliver user training with use-case templates.

POC and Subscription:

Facilitate proof of concept for new subscribers and guide them through early-stage transactions.
Help customers select the right subscription plans for their needs.

Customer Success & Business Growth:

Regularly engage with subscribers to drive platform usage and successful transactions.
Conduct periodic business reviews and quarterly planning meetings with subscribers.
Leverage analytics to help customers meet their objectives.
Cross-sell and up-sell products and services, such as auctions and value-added services.

Customer Support:

Provide support for new and existing platform functionalities, features, and services.

Ideal Candidate Profile Experience: Graduates/Postgraduates with a process-oriented approach and willingness to learn. Skills:

Proficiency in IT systems and Office applications.
Strong verbal communication skills and the ability to engage professionally with platform participants.
Calm, friendly, assertive interpersonal traits.
Ability to understand, follow, implement, and improve processes.

Opportunity:

This role offers a unique opportunity to work with a fast-growing company at the forefront of the bioenergy sector. Gain experience in digitalizing the farm-to-fuel supply chain while collaborating with diverse stakeholders.

Supervision & Collaboration:

This position reports to the Head of Market Development & Customer Success.

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Job Classification

Industry: IT Services & Consulting
Functional Area / Department: Customer Success, Service & Operations
Role Category: Customer Success
Role: Customer Success Associate
Employement Type: Full time

Contact Details:

Company: Biofuelcircle
Location(s): Pune

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Keyskills: Supply chain Training Market development Head Business Development Value added services Executive Customer support Customer engagement Analytics Supervision

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Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

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Biofuelcircle

About Us: Incorporated in mid-2020, BiofuelCircle has created a digital platform for bioenergy supply chain. The companys vision is to Empower the Green Economy, through a reliable, end-to-end supply chain for Biomass, Biofuels and other Bio-Products. BiofuelCircle is enabling a circular economy fo...

Customer Success Executive @ Biofuelcircle

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