Assistant Manager - Publication
- Mahindra
- 6 - 8 years
- Kolkata
- 6 months ago
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Job Description
Responsibilities Key Deliverables
- Delivering Technical Manuals for new launches: Delivery of vehicle documentation (Repair Manual, Body Repair Manual, Maintenance Manual Wiring Manual)
- Support launch planning activities for all the launches-Giving inputs to RD team at the design stage of the projects from customer/service perspective, doing serviceability, accessibility, Maintainability SAM trails at different stages of the projects and giving feedback on the modification required.
- Also support for Repair time study, development of special tools identification of serviceable parts in new projects / programs, diagnostic software evaluation
- Identifying serviceable parts with system engineer, coordinating with design engineers for service BOM readiness and support in EPC creation.
- Handing CUFT, Service Trials RWUP
- Deliver product trainings to dealer front office responsible for Technical short courses on new developments improvements.
Preferred Industries
Electrical
Automobile
Education Qualification
Diploma; Diploma in Automobile
General Experience
6 to 8 years field experience in handling 4 wheelers as Service Engineer
Critical Experience
Excellent vocabulary / communication skills to understand and converse with overseas / domestic customers.Should be able to handle the customer and answer all queries patiently..Should be well versed with (English/Hindi/Kannada) to handle domestic customers. Fluency in other Indian/Foreign languages will be an added advantage..Willing to work at voice based Helpdesk in rotational shifts (must for helpdesk).Willing to support Field Team / Help Desk 24x7 based on urgency
System Generated Core Skills
Communication Skills
Consumer Insighting
Consumer Focus
Product Knowledge Application
System Generated Secondary Skills
Job Classification
Industry: Education / TrainingFunctional Area / Department: IT & Information SecurityRole Category: IT Infrastructure ServicesRole: IT Operations ManagementEmployement Type: Full timeContact Details:
Company: MahindraLocation(s): Kolkata+ View Contact
Keyskills: Front office Automobile Publishing Helpdesk Diagnostics Focus EPC Manual Customer service Electricals
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Tech Mahindra Limited is an Indian multinational provider of information technology (IT), networking technology solutions and Business Process Outsourcing (BPO) to the telecommunications industry. Tech Mahindra is a US$4.2 billion company with over 117,000 employees across 90 countries. It provide...
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