Senior Executive @ Swiggy

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Senior Executive

Swiggy
1 - 4 years
Ahmedabad
7 months ago
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Job Description

Role & responsibilities

Engaging with potential leads via calls drive successful conversions.
Utilize strong sales techniques to persuade and close deals efficiently.
Work closely with the OSP team to enhance the overall performance of the SNO process.
Monitor and track lead status, ensuring timely follow-ups for better conversion.
Identify and resolve customer objections to facilitate a smooth payment process.
Maintain high call quality standards and ensure adherence to process guidelines.
Provide feedback on customer behavior and market insights to refine sales strategies.
Real-Time Performance Monitoring : Ensuring immediate interventions and data-driven improvements.
Targeted Coaching & Motivation : Actively driving agents to enhance their sales approach and maximize conversions.
Quick Adaptation to Process Enhancements : Implementing necessary changes based on real-time insights.
Accountability & Ownership : Strengthening leadership at the center level for better execution and alignment with goals.

Job Classification

Industry: Food Processing
Functional Area / Department: Customer Success, Service & Operations
Role Category: Operations
Role: Team Leader
Employement Type: Full time

Contact Details:

Company: Swiggy
Location(s): Ahmedabad

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Keyskills: Advanced Excel Team Management Excel SQL

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Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

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Swiggy

Swiggy is Indias leading on-demand delivery platform with a tech-first approach to logistics and a solution-first approach to consumer demands. With a presence in 500 cities across India, partnerships with hundreds of thousands of restaurants, an employee base of over 5000, a 2 lakh+ strong independ...

Senior Executive @ Swiggy

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