Senior Executive - RBP @ Swiggy

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Senior Executive - RBP

Swiggy
3 - 5 years
Pune
7 months ago
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Job Description

Way of Working - Office/Field - Employees will work full-time from their Base Location

About the Team & Role-

We are hiring the role of Senior Executive- Relationship & Business Performance for the team of City Business Operations.

Responsibilities-

Recommend and advise on best practices of picking and packing to improve Cx (Customer Experience) experience.
Advise partner stores on mechanisms/ processes leading to correct picking/ packing/ billing of Cx orders using appropriate tools and dashboards.
Guide partners on proper usage of dashboards and other portals to prevent any inaccuracies leading to Cx impact.
Assess the quality of Pods on cleanliness, hygiene and DE issues and suggest measures to enhance smooth Ops leading to better Customer Experience.
Advise partner stores on speed perception and order fulfillment. Recommend best practices of the same to improve Cx.
Provide recommendations to partners for continuous improvement on delivering best Cx metrics.
Provide recommendations on the training aspects required to deliver/improve Cx metrics.
Provide recommendations to the partners regarding the change in demand pattern/ spike in order volumes due to holidays/ peak season and suggest/ propose measures to prevent any Cx impact.

Qualifications-

Graduate / 3-5 years of retail management experience
Must have led 15+ people/ employees at Retail/ Store.
Problem solving, data-driven decision-making
Adaptability to dynamic situations.
Experience from retail/FMCG/ quick commerce Industry.

Job Classification

Industry: Software Product
Functional Area / Department: Merchandising, Retail & eCommerce
Role Category: eCommerce Operations
Role: Catalog Executive
Employement Type: Full time

Contact Details:

Company: Swiggy
Location(s): Pune

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Keyskills: Retail Usage Senior Executive Billing Retail management Packaging FMCG Customer experience Continuous improvement Business operations

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Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

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Swiggy

Swiggy is Indias leading on-demand delivery platform with a tech-first approach to logistics and a solution-first approach to consumer demands. With a presence in 500 cities across India, partnerships with hundreds of thousands of restaurants, an employee base of over 5000, a 2 lakh+ strong independ...

Senior Executive - RBP @ Swiggy

Home > eCommerce Operations