Bigbasket is Hiring For Team Leader!!

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Bigbasket is Hiring For Team Leader!!

Bigbasket
1 - 4 years
Hyderabad
10 months ago
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Job Description

KEY RESPONSIPONSIBILITIES:

Responsible In Managing the Team of around 20 Agents.
Monitor and track the performance with respect to SLAs
Maintaining Up-to-date Knowledge of Process developments.
Assist with Assistant Manager/Manager from the end Users Point of View.
Monitor the performance standards of the team against planned objectives and recommend and/or take corrective actions.
Document, examine and report quality issues their response and suggest possible improvements.
Manage attrition and shrinkage for the team.
Monitor team performance, productivity and service levels.
Ensure systematic feedback to team members on their performance.
Handling Escalations.
Drive the team to achieve the quality targets.
Prepare Daily reports.

QUALIFICATION & EXPERIENCE:

Graduate in any discipline.
Should Have Minimum 1-4 years of experience as Team Leader in Inbound process (Customer service).
Should have excellent communication skills.
Flexible to work for 6 days/week with one rotational week off.
Flexible to work from office.

Candidates who fit in above criteria only apply for this position

Interested candidate send your resumes on bo**********a@bi******t.com along with below point,

1) Current Designation

2) Current CTC

3) Expected CTC

Job Classification

Industry: Retail
Functional Area / Department: Customer Success, Service & Operations
Role Category: Operations
Role: Team Leader
Employement Type: Full time

Contact Details:

Company: Bigbasket
Location(s): Hyderabad

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Keyskills: Team Management Attrition Management Shrinkage AHT SLA Management Reporting And Analytics

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₹ -5 Lacs P.A

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Your name (*)

Email (*)

Mobile (*)

Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

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Bigbasket

BigBasket is an Indian online grocer headquartered in Bangalore, India, and currently owned by Tata Digital. It was the first online grocer in India, set up in 2011.

Bigbasket is Hiring For Team Leader!!

Home > Operations