Bigbasket is Hiring For Team Leader!!
- Bigbasket
- 1 - 4 years
- Hyderabad
- 8 months ago
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Job Description
KEY RESPONSIPONSIBILITIES:
- Responsible In Managing the Team of around 20 Agents.
- Monitor and track the performance with respect to SLAs
- Maintaining Up-to-date Knowledge of Process developments.
- Assist with Assistant Manager/Manager from the end Users Point of View.
- Monitor the performance standards of the team against planned objectives and recommend and/or take corrective actions.
- Document, examine and report quality issues their response and suggest possible improvements.
- Manage attrition and shrinkage for the team.
- Monitor team performance, productivity and service levels.
- Ensure systematic feedback to team members on their performance.
- Handling Escalations.
- Drive the team to achieve the quality targets.
- Prepare Daily reports.
QUALIFICATION & EXPERIENCE:
- Graduate in any discipline.
- Should Have Minimum 1-4 years of experience as Team Leader in Inbound process (Customer service).
- Should have excellent communication skills.
- Flexible to work for 6 days/week with one rotational week off.
- Flexible to work from office.
Candidates who fit in above criteria only apply for this position
Interested candidate send your resumes on bo**********a@bi******t.com along with below point,
1) Current Designation
2) Current CTC
3) Expected CTC
Job Classification
Industry: RetailFunctional Area / Department: Customer Success, Service & OperationsRole Category: OperationsRole: Team LeaderEmployement Type: Full timeContact Details:
Company: BigbasketLocation(s): Hyderabad
Keyskills: Team Management Attrition Management Shrinkage AHT SLA Management Reporting And Analytics
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