Team Lead , Salary upto 12 L/A , Call Apoorva
- Accenture
- 3 - 8 years
- Bengaluru
- 9 days ago
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Job Description
Call Apoorva 9986600***
Job Title:
Team Leader, Operations
Job Description
Role and key responsibilities:
Responsible for the day-to-day supervision of a group of call center associates. This position ensures performance metrics are achieved by providing adequate coaching, motivation and accountability.
Work and attendance monitoring in accordance with organization policy and applicable legal requirements
Regularly impart effective coaching to direct reports, ensuring consistent high performance delivery
Identify performance related issues, develop an action plan for improvement and implement corrective actions
Ensure service delivered to our customers meets contractual Key Performance Indicator (KPIs) and financial expectations
Communicate expectations to employees and provide timely updates
Provide subject matter expertise in handling escalated customer calls as needed
Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input. Schedule and organize team activities
Stay current on internal work processes, policies and procedures. Attend required manager development training programs
Promote the Concentrix values- "Walk the Talk" and lead by example
Minimum skills & knowledge:
Associate degree in related field with two to four years of relevant experience - preferred
Highly motivated individual with skills to develop and coach team members to achieve performance expectations
Work well under pressure and follow through on items to completion
Strong oral and written communication skills
Ability to lead team members, multi-tasking, prioritization and meeting timelines of deliverables
Ability to mentor, coach and provide direction to team members
Willingness to work in a flexible schedule
Educational Qualification : Graduation/ Undergraduate
Job Classification
Industry: BPM / BPOFunctional Area / Department: Customer Success, Service & OperationsRole Category: OperationsRole: Team LeaderEmployement Type: Full timeContact Details:
Company: AccentureLocation(s): Bengaluru
Keyskills: Team Handling TL Shrinkage Attrition lead Attrition Control Attrition Management Team Leading
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Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services—all powered by the w...
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