Customer Support Executive
- Kiya.ai
- 0 - 2 years
- Chennai
- 6 months ago
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Job Description
Position : Customer Support Executive
Location : Chennai ( Prefer only chennai based profiles )
Languages Expert : English & Hindi expert ( Both languages mandatory )
Job Summary
As a Customer Support Executive, you will serve as the first point of contact for clients, addressing their inquiries, resolving issues, and ensuring a seamless experience across our financial platforms. Youll collaborate with internal teams to deliver timely and effective support to clients.
Key Responsibilities
- Handle inbound and outbound calls, emails, and chats from clients and partners.
- Provide accurate information about Vivritis financial products and services.
- Log customer interactions, issues, and feedback into CRM systems.
- Coordinate with internal departments (tech, finance, credit) to resolve client issues.
- Track and follow up on pending queries to ensure timely resolution.
- Identify recurring issues and escalate to management with suggestions for improvement.
- Maintain high levels of customer satisfaction through professional communication and empathy.
- Assist in onboarding new clients and resolving documentation-related queries.
Required Skills and Qualifications
- Bachelors degree in any discipline.
- 0- 2 years of experience in customer service, preferably in BFSI (Banking/Finance) sector.
- Excellent verbal and written communication skills in English.
- Knowledge of financial products and customer support tools (e.g., Freshdesk, Zendesk, Salesforce).
- Strong problem-solving skills and attention to detail.
- Ability to multitask, prioritize, and manage time effectively.
- Customer-centric attitude and professionalism under pressure.
Preferred Qualifications
- Experience working in a fintech or NBFC environment.
- Familiarity with digital lending platforms and client KYC processes.
What We Offer
- Competitive salary and performance-based incentives.
- Opportunity to work in a fast-growing fintech environment.
- Learning and development programs.
- Collaborative and inclusive work culture.
Job Classification
Industry: BPM / BPOFunctional Area / Department: Customer Success, Service & OperationsRole Category: Customer Success, Service & Operations - OtherRole: Customer ServiceEmployement Type: Full timeContact Details:
Company: Kiya.aiLocation(s): Chennai
Keyskills: email support Customer Care Customer Support Executive inbound call voice support chat support Client Support financial service NBFC outbound call Customer Service Executive fintech banking
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