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Desktop Support Engineer. @ NCR Corporation

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 Desktop Support Engineer.

Job Description

  • Providing the support for all help desk related task including answering questions, troubleshooting problems, teaching or instructing customers regarding software or hardware functionality, and troubleshooting printer issues and resolving difficulties.
  • Identified, troubleshoot and resolved hardware, software, and network related problems encountered by end-users of the district network, the internet, the mainframe, PCs.
  • Used the established tracking system to log requests, monitored progress, tracked the problem resolution.
  • Identified the patterns of failure, researched bug fixes and implemented solutions.
  • Worked with vendors to resolve hardware operating system issues.
  • Answering, evaluating and prioritizing the incoming telephone, voicemail, email, and in
  • person requests for assistance from users experiencing problems with hardware, software, networking, and other computer related technologies across a global company.
  • Configuring and installing the Windows workstations and Macintosh operating systems in
  • response to the demands of a complex network design.
  • Accessing the software updates, drivers, knowledge bases, and FAQs resources on the intranet to assist with end users issues.
  • Installing, certifying and troubleshooting the campus and remote campus network cabling
  • infrastructure including a wide variety of local area network equipment and software.
  • Training the end-users on the use and features of the various operating systems and applications on various platforms.

    • Demonstrating the customer service skills, such as actively listening to customers in order

    Job Classification

    Industry: IT Services & Consulting
    Functional Area / Department: Engineering - Hardware & Networks
    Role Category: Hardware and Networks - Other
    Role: Hardware and Networks - Other
    Employement Type: Full time

    Contact Details:

    Company: NCR Corporation
    Location(s): Delhi, NCR

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    Keyskills:   customer service networking desktop desktop support troubleshooting hardware networking dns macintosh system administration end user technical support active directory remote support desktop engineering it helpdesk desktop administration dhcp

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    NCR Corporation

    At NCR, we make the everyday easier. We do this by listening to our customers, keeping their best interests in mind, and always working to make interacting with your business an exceptional experience. Read on to learn more about the people who lead our team, our company by the numbers, and h...

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