Guest Experience Agent @ OYO

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Guest Experience Agent

OYO
1 - 6 years
Noida, Gurugram
6 months ago
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Job Description

Key Responsibilities:

Deliver prompt, friendly, and efficient communication to guests via phone, email, and chat
Handle guest inquiries, special requests, and complaints with a customer-first mindset
Monitor upcoming guest arrivals and departures to ensure operational readiness
Coordinate with housekeeping, maintenance, and operations to resolve issues swiftly
Escalate urgent matters appropriately and ensure timely follow-ups
Support guests with check-in/out processes and property access
Maintain accurate records of all guest communications and resolutions
Contribute to internal knowledge bases and process improvements
Achieve performance metrics such as CSAT (Customer Satisfaction Score) and response times

Qualifications and Skills:

1+ years in customer support, hospitality, or a related role (freshers with strong communication may apply)
Excellent verbal and written English communication skills
Ability to multitask and remain calm under pressure
Tech-savvy with CRM and ticketing tools (e.g., Zendesk, Freshdesk)
Willingness to work in shifts, including weekends and public holidays
A positive, problem-solving attitude with high attention to detail

Job Classification

Industry: Travel & Tourism
Functional Area / Department: Customer Success, Service & Operations
Role Category: Voice / Blended
Role: Guest Services
Employement Type: Freshers

Contact Details:

Company: OYO
Location(s): Noida, Gurugram

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Keyskills: Email and Chat Support Customer Service Guest Relations Verbal and Written Communication Problem Solving Empathy and Patience

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Your name (*)

Email (*)

Mobile (*)

Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

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Guest Experience Agent @ OYO

Home > Voice / Blended