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Manager / Sr. Manager- Virtual Relationship Management & Partnerships @ IIFL Finance

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 Manager / Sr. Manager- Virtual Relationship Management & Partnerships

Job Description

Role & responsibilities

  • Lead & Manage a team of VRMs handling, onboarding, training & relationship management of Insurance Advisors
  • Build a high performing virtual sales & engagement culture across the team
  • Set clear targets for recruitment, activation & retention of partners
  • Drive Engagement & Productivity of VRMs through regular trainings, product briefings & Incentive Planning.
  • Ensure Timely resolution of Partner queries related to commission, platform usage, Policy Issuance, etc
  • Monitor Daily/Month business performance across the vertical Analyze productivity & identify gaps or drop offs in partner life cycle
  • identify & Acquire high potential partnerships Manage onboarding & engagement of acquired partners, ensuring revenue delivery & retention .
  • Track partner performance, resolve operational bottlenecks & drive strategic account grown
  • Implement & monitor internal SOPs for

onboarding, verification & code activation Liaise with Insurer partners for training, product updates & escalations .

Collaborate with Tech & Product teams to improve VRM tools & Dashboards


Preferred candidate profile :

- Proven experience in managing large scale tele sales/VRM setup, preferably in Health Insurance sector

- Sound understanding of Agency / POSP model

- Should have worked for 8-10 yrs in Insurance

- Industry (Preferably Health Insurance)

Job Classification

Industry: Insurance
Functional Area / Department: BFSI, Investments & Trading
Role Category: General Insurance
Role: Area / Territory Manager
Employement Type: Full time

Contact Details:

Company: IIFL Finance
Location(s): Mumbai

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Keyskills:   large scale tele sales/VRM setup

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IIFL Finance

IIFL Finance Limited (hitherto referred to as IIFL) (NSE: IIFL, BSE: 532636) is one of the leading players in the financial services space in India. Together with its subsidiaries IIFL Home Finance Limited, IIFL Samasta Finance Limited (Formerly known as Samasta Microfinance Limited) and IIFL Open ...