Support Specialist 1
- ModMed Technologies
- 1 - 3 years
- Hyderabad
- 6 months ago
- Email to a friend
- Report this job
Job Description
ModMed is hiring a driven Support Specialist I to join our positive, passionate, and high-performing Customer Support team focused on providing best-in-class service to our client base. This is an exciting opportunity to be a part of an exceptional team within a fast-paced Healthcare IT company that is truly Modernizing Medicine!
Your Role:
- Deliver an exceptional client experience by identifying and documenting client needs and issues, answering incoming inquiries via email, phone, and client chat, effectively applying problem-solving techniques, educating clients, and following issues through to their successful resolution.
- Provide consistent, professional, and high-quality client support to our client base.
- Establish procedures to ensure client satisfaction and quality service delivery.
- Communicate and collaborate across teams and departments to help resolve issues.
- Replicate and document issues for further escalation.
Skills & Requirements:
- Bachelors Degree, preferred
- 1-2 years of related experience in customer service or client-facing role
- Demonstrated expertise with evaluating, troubleshooting, and following-up on customer software application issues
- Experience within a medical practice and/or EMR experience is preferred
- Basic knowledge of Apple platforms: Mac, iPad, iPhone/iPad iOS
- Knowledge of bug tracking software such as Zen and Jira
- Google suite experience, preferred
- Excellent interpersonal, verbal, and written communication skills
- Ability to effectively prioritize and manage time.
Apply now: Send your resume to va************a@mo***d.com & bo*********i@mo***d.com
For more details contact: 7337517***
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Customer Success, Service & OperationsRole Category: Customer Success, Service & Operations - OtherRole: Customer ServiceEmployement Type: Full timeContact Details:
Company: ModMed TechnologiesLocation(s): Hyderabad
Keyskills: International Voice Process Client Support Email Support Customer Service Customer Support Technical Support Voice Support International Calling International BPO
Similar positions
ModMed Technologies
ModMed is transforming healthcare by placing doctors and patients at the center of care through an intelligent, specialty-specific cloud platform. With our electronic health records (EHR) and practice management (PM) systems, and our revenue cycle management (RCM) services
Job Listings
We are in open beta version of website, please let us know if any issues, at: info(at)indigojobs.in