Tier 3 Engineer (Nutanix)
- I Square Tek
- 6 - 11 years
- Bengaluru
- 8 months ago
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Job Description
Job Description
As a part of the MS Nutanix support team, the engineer is required to have strong Admin, Operate, and Manage skills in Nutanix to provide services for global HPE customers. Candidates should have a strong customer focus, sensitivity in dealing with diverse cultures, and the ability to learn and adapt quickly.
Eligibility & Qualification
- Bachelor s degree in Engineering (or equivalent).
- Minimum 8 years of relevant experience in an Enterprise Managed Service environment.
- Certification on the latest tracks like NCP-MCI, VMware VCP, ITIL is an added advantage.
- Flexible to work in a 24/7 support environment.
- Minimum level should be SPE if applying as part of Internal Job Posting.
Technical Skills
- Admin, Operate, and Manage Nutanix hyper-converged infrastructure.
- Experience in configuring Nutanix hardware, software, servers, storage, and networking.
- Proficiency in Nutanix command line interface and integrating with Backup and Disaster Recovery solutions.
- Monitoring and optimizing Nutanix infrastructure performance.
- Maintaining Nutanix infrastructure documentation (HLD, LLD).
- Experience with Nutanix Era, Prism, Flow, Xi IoT, and Files solutions.
- Basic understanding of DHCP, DNS, Active Directory, and Linux operating systems.
- Knowledge of physical networks and storage technologies.
Key Responsibilities
- Resolve customer issues via telephone, email, or remote sessions.
- Identify and escalate issues to vendors as per process guidelines.
- Leverage internal technical expertise to provide effective solutions to customer issues.
- Collaborate with technology teams to diagnose and resolve complex issues.
- Maintain quality in case documentation, SLA adherence, and operational metrics.
- Perform tasks within the productivity measure of the team (scorecard).
- Handle Problem Management, Post Incident Reviews, and RCA.
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Engineering - Hardware & NetworksRole Category: IT NetworkRole: System Administrator / EngineerEmployement Type: Full timeContact Details:
Company: I Square TekLocation(s): Bengaluru+ View Contact
Keyskills: VMware RCA Networking Linux Disaster recovery Active directory DNS Problem management DHCP Monitoring
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I Square Tek
Established in 2005, I Square Tek Solutions is a dynamic and innovative company, driven by a bold vision to transform the staffing industry. What started as a small team with big dreams has transformed into a robust organization with ambitious goals, serving a diverse range of clients and industries...
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