Support Executive - Bengaluru/Bangalore
- First Source
- 0 - 2 years
- Bengaluru
- 4 years ago
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Job Description
With end - to - end solutions, we help banking and financial services clients transform their business operations, reduce costs, and deliver an excellent customer experience.
We help healthcare payers and providers increase efficiencies and outcomes, reduce costs and risk, improve Net Promoter Scores and deliver competitive services cost - effectively.
We help clients in the highly competitive telecom & media industry deliver exceptional customer experiences, while driving efficiency and increasing market penetration to maximise revenues.
Firstsource helps some of the UK s largest insurance providers navigate the challenges of increased regulation and the growth of new technologies. We transform processes and channels to deliver improved customer experience.
Our mortgage BPO services for originators, servicers and mortgage insurance companies focus on improving customer experience, simplifying business processes, increasing productivity and creating a positive revenue impact.
We help utility clients reduce cost to serve, while maintaining customer centricity, addressing regulatory challenges and managing customers who demand better service.
We also work with clients in other industries, such as Travel, Publishing, Retail and Automotive, delivering transformational solutions that improve the customer lifecycle and back office operations.
Our analytics solutions uncover actionable insights into your customers' behaviour. We identify opportunities for improvement and assist in their delivery driving positive, measurable results.
Working closely with clients, we continually find ways to improve delivery with lower risk, lower cost, faster results and an improved customer experience.
We work with clients to identify opportunities for digitisation of business processes, and design strategies for end - to - end implementation and measurable outcomes.
We ensure that our people are aligned and focused on our client s outcomes, and we're continuously refining and improving processes. The result is more efficient operations and improved customer journeys.
Our range of proprietary technology helps add value to our clients' businesses, whether through analytical insights or with automation and workflow.
Firstsource provides 247 customer support across all channels, delivering industry - leading customer satisfaction scores for our clients.
We provide best - practice technology, workflows and support for efficient claim processing in healthcare. We enable top healthcare payers to deliver improved customer experience and increase revenue.
Our provider business, MedAssist, works continuously to improve healthcare revenue cycle management for top hospitals & providers. We offer a complete revenue cycle product suite to enhance revenue for hospitals and improve patient experience.
- Eligibility & Enrollment
- Accounts Receivable Management
- Denial Management (Analytics, Resolution, Prevention)
- Hospital Business Office Management
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- Routine & Default Servicing
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We have the automation, analytics and workflow expertise to transform your commercial finance operational performance, allowing you to focus on your core business.
As a debt collection agency, our data - driven and customer - centric approach enables us to deliver exceptional results, while building our client's brands.
Debt Collection Services
Pre Charge Off First Party Recovery
Post Charge Off Third Party Collections
Pre - Litigation Services
Data Management & Complaint Capture
Our business consulting services bring in the right mix of technology and domain expertise to drive transformation. We deliver revenue growth and efficiencies aligned to your overall business goals.
Support Executive for Bangalore
QuickJob Description:
Need to have a sound knowledge on issue troubleshooting and fixing. Must be able to understand the application from technical perspective and should be able to work on grass root level
Basic working knowledge of .NET framework, IIS 6 & above, SQL server 2005 & above is desirable
Need to have a very good understanding of ITIL framework especially on Incident management, Problem management,Change management:
A good communication is required for e - mail and on call communication
Need to have a nice customer handlingclient handling attitude
Willing to learn new and growing technologies
Should have a sound knowledge on excel and reporting services
Willing to work in shifts(1st and 2nd ) and open to provide support on weekends as well
Should have ability to mould himselfherself in an ideal corporate work culture the organization providesThe person will be responsible for :
Handling daily L3 support functions following ITIL defined processes such as incident management, task management, problem management and change management
Identifying backlogs and cleaning them up ing the special knowledge of the application and various technologies
Identifying various scope of automations and will be setting up required scripts for the same
Performing basic DB lookups and searches as a part of issue troubleshooting
Communicating with customerclient on regular basis to update them with all ongoing development
Co - ordinating and collaborating with multiple support teams to make sure the issues are resolved and fixed on priority
Driving meetings and escalation bridges over the phone as and when the requirement is raised
Maintaining daily support related documents and help manualsOperational:
Ability to handle meetings with multiple stakeholders on a bridge in case required
Coordination with multiple teams to solvefix an issueKey Performance Indicators
Financial
Customer Focus
Service Availability
Service Improvement Plans
Mentoring Resources
Job Classification
Industry: Recruitment, StaffingFunctional Area: ITES, BPO, KPO, LPO, Customer Service, Operations,
Role Category: Operations
Role: Operations
Employement Type: Full time
Education
Under Graduation: Any Graduate in Any SpecializationPost Graduation: Post Graduation Not Required
Doctorate: Doctorate Not Required
Contact Details:
Company: First Source AdvisorsLocation(s): Bengaluru
Keyskills: BPO Telecom Data management Healthcare Customer support ITES Troubleshooting Analytics Financial services SQL
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First Source
Firstsource is a leading provider of customised Business Process Management (BPM) services.We specialise in helping clients stay ahead of the curve through transformational solutions in order to reimagine business processes and deliver increased efficiency, deeper insights and superior outcomes.
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