Contractual and Permanent Work Home For customer Care Executive @ Teleperformance (TP)

Job Description

Roles and Responsibilities

• Handle customer queries via phone calls, emails, or chats to resolve their concerns in a timely and professional manner.
  
• Provide accurate information about products/services to customers through effective communication skills.
  
• Maintain records of all interactions with customers using CRM software (if required).
  
• Collaborate with team members to achieve sales targets and improve overall performance metrics.
  
• Stay updated on company policies, procedures, and processes to ensure compliance.
  

Desired Candidate Profile

• 0-1 year of experience in BPO voice process or similar industry.
• Fresher can also apply.
  
• Excellent verbal and written communication skills in Hindi speaking language.
  
• Strong computer knowledge with proficiency in MS Office applications.
  
• Fluent English language skills for clear understanding of customer queries.
  

Technical/System Requirements for Work From Home

• System: Core i5 7th Gen or above, 8GB RAM
• Camera: Mandatory
• Internet Speed: Minimum 20 Mbps
• Headset: Compatible USB headset with noise cancellation Suggested Brand: Big Passport (available online at reasonable prices)
• UPS: Mandatory
• EDR Installation: Mandatory
• System check Report through SHL

Perks & Benefits:-

Contractual and Permanent Work from Home

24*7 Shifts

6 Days Working

PF Deduction

Medical Facilities

Gratuity

CTC- 18400/- per month

Interested Candidates can reach out to below mention HR team and share their resume for job application .

HR Contact Details:-

HR Recruiter : Khushi Chaudhary

Contact Details: 8194014***

Email Address: Kh**************1@te****************s.com

HR Recruiter : Vivesh Shakya

Contact Details: 7017414***

Email Address: vi***********2@te****************s.com

HR Recruiter : Kimberleen Rosemeyer

Contact Details: 8218787***

Email Address: Ki*****************r@te****************s.com

HR Recruiter : Harendra Bhandari

Contact Details: 9690700***

Email Address: Ha**************i@te****************s.com

HR : Mitali Trivedi

Email Address: Mi************1@te************e.com

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Keyskills:   Spoken English Fluent English Excellent Verbal And Written Communication Skills Bpo Voice Hindi Speaking Computer Knowledge Voice Process Customer Handling Skills