Field Tech Senior Associate - ITIL @ NTT DATA

Req ID: 328256

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Field Tech Senior Associate - ITIL to join our team in Hyderabad, Telangana (IN-TG), India (IN).

Role Responsibilities:
Be a contributing member of the EUC Team providing support to End Users in a Client
Environment
Work is guided by operational and project objectives and measured on SLAs, CSFs & KPIs
aligned to the same
Work on Day to Day Incident Resolution & Request Fulfilment aligned to ITIL Framework
Involved with IMAC ( Install, Move, Add, Change ) for Desktops, Laptops, Monitors, Printers
and other IT Equipment and Peripherals as needed, between desks, floors or buildings as
required
Learn new and emerging technologies as needed, guided by business requirements
Requirements and Preferences:
5+ Years experience in End User Computing, IT Support, Asset Management needed
Strong troubleshooting skills in Windows, Office, COTS & End User Hardware Support
Good understanding of ITL Framework is a must
Experience in using ITSM Tools like Service Now, Remedy etc
Good Communication Skills ( Written & Spoken ) in English
Ability to physically perform general office requirements
Must be able to perform essential responsibilities with or without reasonable
accommodations
Willingness to work on rotational shifts 24x7
Travel including overnight domestic may be required