Real Time Analyst Supervisor
- IntouchCX
- 1 - 2 years
- Hyderabad
- 6 months ago
- Email to a friend
- Report this job
Job Description
Were searching for a Real Time Analyst Supervisor to lead our RTA Team as they monitor and make changes to positively affect the performance of our Customer Service Representatives. Were looking for someone with a good understanding of contact center functions including scheduling, call queues and forecasting volumes by half-hour segments.
As Real Time Analyst Supervisor, You Will
- Communicate data in a clear, concise manner to the RTA Team and Operations
- Evaluate large amounts of data
- Ensure proficient training, professional development and employee engagement is sustained in order to prepare, grow and retain employees
- Motivate the RTA team through relationship building and real-time coaching
- Develop solutions, strategies and action plans to improve business performance and client-partner success
- Use critical thinking to investigate and develop solutions to address ad hoc issues
As Real Time Analyst Supervisor, You Have
- Some post-secondary or completion of post-secondary schooling (preferred)
- 1-2 years experience in the contact center and/or customer service industry
- Minimum 1 year of experience in a supervisory role
- Advanced knowledge of MS Word and MS Excel
- The ability to use spreadsheet applications to maintain and develop operational reporting
- Exceptional time management, organizational and prioritization skills to complete work in a timely manner
- The ability to work both independently and in a team setting within a fast-paced, entrepreneurial environment
- Adaptability to learn a variety of software programs
- Strong analytical and problem solving skills
Job Classification
Industry: BPM / BPOFunctional Area / Department: Customer Success, Service & OperationsRole Category: OperationsRole: Operations - OtherEmployement Type: Full timeContact Details:
Company: IntouchCXLocation(s): Hyderabad
Keyskills: Real Time Analysis employee engagement training professional development
Similar positions
IntouchCX
About company *IntouchCX Intouchcx is a global customer care and technology company that provides value- driven, future-forward solutions. For over 20 years, we have been the people and technology behind the worlds biggest brands, empowering human potential through our artificial intelligence di...
Job Listings
We are in open beta version of website, please let us know if any issues, at: info(at)indigojobs.in