Project Trainee Expert Advocacy - Delhi/NCR @ Chegg

Job Description

Project Trainee Expert Advocacy (Stipend based)

Chegg India Pvt. Ltd. is looking for graduates to join its Expert Advocacy team as Project Trainee under National Apprenticeship Training Scheme (NATS) by Government of India.

Role : Project Trainee - Advocacy

As Project trainee of Expert Advocacy team, your responsibility will be to address expert/customer inquiries and concerns by providing professional and efficient support via emails. Manage/optimize self-service platforms like chatbots, knowledge base to reduce the number of queries. You will be working on Zoho desk/CRM and CRO platform Zoho pagesense.

Eligibility Criteria

• Must be an Indian national and over 21 years of age.
• Must be a Graduate from the year 2021, 2022 or 2023 (Candidates must possess the
  Degree/provisional certificate).
• Must not have been an apprentice under NATS before.
• Must be freshers with less than one year of experience.
• Must have excellent communication (oral/written) and problem-solving skills.
• Must have PAN card, Aadhar card and all educational documents.
• Candidates with working knowledge of MS-Excel, Zoho desk tool will be preferred.

Benefits:

• Working experience in top edtech firm
• Fixed stipend.
• Certificate on completion of your apprenticeship of 1year
• Endless learning and innovation opportunities

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Keyskills:   Excel