Ensure proper selling techniques and strategies are utilized to maximize room revenues.
Coordinate all duties and responsibilities of the reservation department ensuring a high level of accuracy and efficiency.
Any matter which may effect the interests should be brought to the attention of the Management.
Plan & prepare forecasts on a timely basis for review.
Plan & prepare monthly reports, forecasts and other relevant reports.
Ensure that the various monthly statistical reports are generated and assist in the development of occupancy forecasts for the annual budget.
Ensure that team refers to guest history before creating a Guest folio to follow special instruction in case of regular and VIP Guests.
Ensure the accurate positioning of the hotel in terms of occupancy and rooms availability
Ensure that the corporate account number is recorded on the Guest Folio to help monitor quantum of business generated through respective companies.
Ensure calculative overbooking.
Give discounts and corporate rates, as per the company policy.
Leadership skills that utilize persuasion and motivation to attain organizational goals is the most desirable management quality, followed by honesty, integrity, ethical behavior, tactfulness, openness, and cultural awareness.
Ability to accept responsibility.
Self confidence, motivation, drive and tenacity.
Employement Category:
Employement Type: Full time Industry: Hospitality Role Category: Hospitality Functional Area: Not Applicable Role/Responsibilies: Job description