Desktop Support Engineer @ SKANDHA Consulting

Job Description

About Job Key responsibilities & duties: Complete detailed reports listing requests for technical assistance, steps taken to resolve them, and the specific dates and individuals involved. Act as the initial point of contact for all computer- and network-related concerns from clients or other employees. Resolve technical issues related to network interruptions. Actively update, maintain and monitor all aspects of computer networks. Organize and file documentation pertaining to warranties and instructional guides for computer hardware. Maintain a working log detailing all required system updates as well as the date of completion. Attend in-person meetings with clients to analyze, troubleshoot and diagnose hardware problems. Assist management in creating training materials pertaining to computer troubleshooting and usage. Work experience & skills: 12 years of relevant experience in a customer-focused position involving technical knowledge of hardware and. networking products and services. Written and interpersonal skills should be essential when communicating with customers and clients. Preferred to have knowledge on server/Storage & network infrastructure. Having CCNA certification is an added advantage. Must have knowledge on IT infrastructure products/Projects like Switches/Routers, Firewall and Wi-fi/RF Technologies. Knowledge on LAN, WAN, and WLAN design & implementation is highly appreciable. Firewall configuration and troubleshooting Ability to prioritize and manage several milestones and projects efficiently. Extensive experience working with different operating systems including Windows and Mac OS. Job Type: Full-time Salary: 180,000.00 - 300,000.00 per year Benefits: Provident Fund Shift: Day shift Ability to commute/relocate: Alwarpet, Chennai, Tamil Nadu: Reliably commute or planning to relocate before starting work (Required) Application Question(s): We must fill this position urgently. can you start immediately Experience: Desktop support: 1 year (Required) total work: 1 year (Required) Work Location: In person

Employement Category:

Employement Type: Full time
Industry: IT
Role Category: IT Services & Consulting
Functional Area: Not Applicable
Role/Responsibilies: Desktop Support Engineer

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Keyskills:   hardware troubleshooting networking products customer service IT infrastructure Switches Routers Firewall Firewall configuration Windows OS Mac OS serverStorage CCNA certification WifiRF Technologies LAN design WAN design WLAN design