Technical Helpdesk Support Engineer @ Refrens

Job Description

: Providing technical help desk support for a variety of software packages, mainly EPoS, and hardware Provide answers to clients by identifying problems; researching answers; guiding client through corrective steps. Obtaining details from customers new requirements to pass onto software development via the Support Manager. Provide telephone help support to customers during out of hours, weekends and bank holiday on a rotation basis Monitor and maintain Customer Support Call Log System as per protocol provided Remotely configure hardware Identify system improvements by evaluating system performance Improve system by conferring with development team; testing. evaluating, and installing new software Document actions by completing forms, reports, logs, and records Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organisations Protect organisation's value by keeping information confidential Obtaining information from callers to pass onto the sales department General assistance as and when required Skills/Qualifications: Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. Speaking - Talking to others to convey information effectively. Troubleshooting - Determining causes of operating errors and deciding what to do about it. Complex Problem Solving - Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions. Judgment and Decision Making - Considering the relative costs and benefits of potential actions to choose the most appropriate one. Mathematics - Using mathematics to solve problems. Time Management - Managing one's own time and the time of others. Active Learning - Understanding the implications of new information for both current and future problem-solving and decision-making. Instructing - Teaching others how to do something. Service Orientation - Actively looking for ways to help people. Technologies: Windows Operating Systems 7 through to 11, (knowledge of Server OS would be an advantage) Microsoft Office products, including Work, Excel, Outlook General knowledge of MS SQL would be an advantage Call Logging systems The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by your changing role within the organisation and the overall business objectives of the organisation. Job type: Permanent Job status: Full Time Key Skills : Technical Support Enginner Epos Hardware Software Tester Company Profile Drawing on over 30 years of experience developing EPoS systems for the retail sector theyve made a name for ourselves as a leading retail systems provider. Theyre a close-kn-, family-oriented business that prides ourselves on developing EPoS solutions to the highest standards. Their goal is to use these ideas to help other businesses become more productive, prof-able, and organised. Telephonic Interview Available Telephonic interview are scheduled for this job opening. Interested Candidates are requested to apply and get recruiter contact number for telephonic interview. Candidates can call recruiter on given contact to start telephonic interview during working hours

Employement Category:

Employement Type: Full time
Industry: IT
Role Category: IT Services & Consulting
Functional Area: Not Applicable
Role/Responsibilies: Technical Helpdesk Support Engineer

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Keyskills:   Troubleshooting Mathematics Time Management Active Learning Instructing Service Orientation Epos Hardware Active Listening Speaking Complex Problem Solving Judgment Decision Making Technical Support Engineer Software Tester