Customer Support Representative @ Bajaj Finserv

Job Description

Job Title: Customer Support Representative Location: Hyderabad Job Type: Full-time About Us: CStoreIQ is a dynamic and innovative company dedicated to providing exceptional product to our valued customers. We pride ourselves on delivering top-notch customer support to ensure the satisfaction and loyalty of our clientele. Job Overview: As a Customer Support Representative, you will be the first point of contact for our customers, providing assistance and resolving inquiries promptly and courteously. You will play a crucial role in maintaining positive customer relationships and upholding our company's reputation for outstanding service. Key Responsibilities: 1. Customer Assistance: Respond to customer inquiries via phone, email, and live chat in a timely and professional manner. 2. Issue Resolution: Identify and resolve customer concerns, complaints, and technical issues efficiently and effectively. 3. Product Knowledge: Develop a comprehensive understanding of our. products/services to provide accurate information and support to customers. 4. Documentation: Maintain detailed records of customer interactions, transactions, inquiries, and complaints. 5. Feedback Collection:** Gather customer feedback and insights to help improve our products/services and enhance the overall customer experience. 6. Collaboration:** Liaise with other departments such as Sales, Marketing, and Product Development to address customer needs and contribute to company-wide initiatives. 7. Continuous Improvement:** Stay updated on product updates, industry trends, and customer support best practices to continuously improve performance and service quality. Qualifications: - High school diploma or equivalent; additional education or certification in customer service is a plus. - Proven experience in a customer service or support role, preferably in a similar industry. - Excellent communication skills, both verbal and written, with a strong command of the English language. - Empathy, patience, and a customer-centric mindset to effectively address customer needs and concerns. - Strong problem-solving skills with the ability to think quickly and adapt to changing situations. - Proficiency in using customer support software and tools (e.g., CRM systems, helpdesk software). - Ability to work independently and collaboratively in a fast-paced environment. - Flexibility to work non-traditional hours, including evenings, weekends, and holidays, as needed. Job Type: Full-time Benefits: Health insurance Provident Fund Schedule: Night shift Application Question(s): What are your CTC expectations Experience: Customer support: 3 years (Required) Shift availability: Night Shift (Required) Ability to Commute: Hyderabad, Telangana (Required) Work Location: In person

Employement Category:

Employement Type: Full time
Industry: BPO / Call Center
Role Category: BPO / Call Center
Functional Area: Not Applicable
Role/Responsibilies: Customer Support Representative

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Keyskills:   Customer Assistance Issue Resolution Product Knowledge Documentation Collaboration Continuous Improvement Patience Feedback Collection Excellent communication skills Empathy Strong problemsolving skills Proficiency in using customer support software tools Ability to work independently collaboratively Flexibility