SDM-HR Operations @ Cognizant Technology

Job Description

Job Responsibilities: Service Delivery: Managing a team of HR Advisors within SSC across teams Strong experience in workday Managing employee HR helpdesk and lifecycle teams with workday exp. Talent Management, HR query management/helpdesk, New Hire/Onboarding, Employee data Changes, Transfers, Exits and Absences Manage stakeholders across multiple regions UK, EU, APAC, US Lead and Deliver day to day operations SLA/KPI management, Metrics management, BOIs etc Creating and maintaining SOPs & process documentation Implementation of HR initiatives to support business through a team of HRSS Advisors and SMEs with an aim to improve employee experience and overall engagement Lead and support the HR transformation projects within SSC Process standardization, automation with a goal of consolidating service offerings and best in class employee experience Stakeholder Management (Internal/External) Setup a governance framework and lead discussions with key. stakeholders Setup quality framework and governance mechanism to maintain accuracy of data input Transition Management Effectively support transition of work within SSC with minimal challenges Manage escalations from business and implement measures/controls in place to mitigate impact on delivery operations Mentor the team, provide training and conduct performance evaluation. Monitor team performance and develop reports / dashboard for customer and management. Review customer feedback and create an improvement mechanism for seamless operations Education and experience requirements: Graduation as a minimum (MBA/PGDBM in HR preferable) Experience with atleast 1 HCM system - Workday, Successfactors, Oracle etc (this is a must) Experience with at least one CRM tool ServiceNow, Zendesk, EEP, EIC etc 10 - 12 years of experience in HRSS domain with at least 5 years in a team management role Good knowledge of HR compliances and audits Proven track record of implementing / supporting key transformations within the HRSS domain Excellent communication skills, proven track record of building strong relationships with stakeholders Strong analytical and problem-solving skills; ability to analyze data, understand trends and develop recommendations for action based on the analysis. Ability to work within tight timelines, work cross functionally with various teams and multi-task. Flexible to work in shifts Proficiency in MS Excel and MIS (HR analytics is desirable) Must demonstrate the following competencies: Passion for customer service delivery and result oriented Ability to recruit, integrate, inspire, engage, and motivate a team Ability to empathize and work under pressure Attention to detail proactive identification of failure points/ risks and develop action/ mitigation plans

Employement Category:

Employement Type: Full time
Industry: IT
Role Category: IT Services & Consulting
Functional Area: Not Applicable
Role/Responsibilies: SDM-HR Operations

+ View Contact

Keyskills:   Workday Talent Management Stakeholder Management Transition Management Mentoring Training Performance Evaluation HR analytics MS Excel MIS HR query management New HireOnboarding Employee data Changes Transfers Absences Customer Feedback Analysis HR compliances Audits