Technical Account Manager(Network Security) | @ Happiest Minds

Job Description

TAM-Technical Account Manager ( Security ) || Network Security || 7-14 Y | Hyderabad | WFO | NP: 30 days. Job description: The ideal candidate should have experience in network security or related discipline. Hands on experience in firewalls like Sonicwall/Cyberroam/Fortinet/Mcafee etc. UTM implementation is mandatory Preferred skills: IP routing, VPNs, Subnetting, User restrictions, switching, TCP/IP, IDS, WAF, SIEM, and Log Retention knowledge required. Responsible for understanding customer needs and designing the solutions. Ability to work effectively across functional teams; assist and/or provide guidance to internal teams in establishing appropriate priority of issues. enthusiastically assumes responsibility for extreme customer satisfaction circumstances by engaging customer and internal personnel to ensure service level goals are met and sustained. Keep customers abreast of problem status, status of defect/bug resolution, set clear expectations, provide timely. follow-up, and independently handle challenging customer situations on a daily basis. Should manage the team and responsible for their client assignments on priority. Minimum 3 years of experience managing accounts, dealing with executive management and technical personnel. Conduct regular status calls and document issues, projects, enhancements for customers. Required ability to adjust in a fast-paced multidisciplinary environment, prioritize efforts, manage customer expectations, and possess professional negotiation skills. Experience with industry regulations and security frameworks. Very good problem solving, analytical skills, and maintain a sense of ownership Very good verbal and written communication skills; excellent telephone and customer service skills Works independently with minimal supervision; self-starter and highly motivated. Ability to demonstrate customer empathy and manage customer satisfaction issues and attend customers" needs while maintaining company position

Employement Category:

Employement Type: Full time
Industry: IT
Role Category: IT Services & Consulting
Functional Area: Not Applicable
Role/Responsibilies: Technical Account Manager(Network Security) |

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Keyskills:   Network Security Firewalls IP routing Subnetting Switching TCPIP IDS SIEM UTM implementation VPNs User restrictions WAF Log Retention