Sales Team Leader @ Jobpro Recruitment

Job Description

Overview The Team Leader in our US & UK Process plays a crucial role in ensuring the smooth operation of the team, overseeing their performance, and driving the team towards achieving its goals. This role is essential for maintaining high standards of customer service and ensuring effective team productivity within the US & UK process. Key Responsibilities Supervising and guiding team members to ensure productivity and efficiency Developing and implementing strategies to improve team performance Handling escalations and complex customer inquiries Conducting performance evaluations and providing feedback to team members Monitoring team performance and identifying areas for improvement Providing leadership and direction to the team Ensuring compliance with company policies and procedures Resolving team conflicts and issues Coordinating with other departments to ensure smooth workflow Assisting in the recruitment and training of new team members Reporting on team. performance and progress to upper management Ensuring high levels of customer satisfaction Implementing effective communication channels within the team Creating a positive and motivating work environment Managing schedules and shifts for the team Required Qualifications Bachelor's degree or equivalent work experience Proven experience in a leadership or supervisory role Excellent communication and interpersonal skills Strong problem-solving abilities Ability to manage and motivate a team In-depth knowledge of US & UK process operations Customer service-oriented mindset Ability to handle escalations and difficult situations Strong organizational and time management skills Proficiency in relevant computer applications Ability to work well under pressure Understanding of performance evaluation processes Knowledge of relevant legal and regulatory requirements Flexibility to work in shifts and adapt to changing schedules Ability to handle confidential information with integrity Skills: leadership,communication,team management,customer service,management

Employement Category:

Employement Type: Full time
Industry: BPO / Call Center
Role Category: BPO / Call Center
Functional Area: Not Applicable
Role/Responsibilies: Sales Team Leader

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Keyskills:   leadership communication team management customer service management