Team Leader - Sales @ TalentPro India

Job Description

Principal Duties and Responsibilities: Monitor, identify and resolve sales/performance/behavior/attendance challenges using prescribed performance management techniques. Monitor and take action on Team performance and sales growth. Responsible for day-to-day functional supervision of non-exempt work group, including Sales Targets and attendance monitoring; providing input into selecting, training, developing, and completing performance appraisal of work group(s) in accordance with the organizations policies and applicable legal requirements. Ability to guide individuals towards goal achievement using sales negotiation, teamwork / collaboration, motivation and staff development skills including the ability to act as a role model within the organization. Ability to demonstrate innovation and good judgment / problem solving skills when making decisions on calls. Ability to coach, and develop action plans, which maximize performance and provide effective sales. . Proven ability to analyze and improve teamwork. Excellent customer service / sales skills, ability to work well under pressure, professional demeanor and strong written and oral communication skills. Have to take escalation calls & grievance related issue calls in order to resolve the query & present optimum customer solution. Skills Required Key Responsibility Area:- Bachelors degree or equivalent with three or more years of work experience. Candidate should be an existing team leader for at least 2 year or working as a Lead/SME with good knowledge and experience in handling a sales team of a minimum of 15 team members for at least 2+ years Should have exhaustive experience in driving customer satisfaction related deliverables Should have experience in driving sales, cross selling & upselling in an inbound customer service related program. Must have proficiency with various software applications programs including Microsoft Word, Excel, Power Point, etc. Experience in IT industry preferable. Job Type: Full-time Salary: Up to 60,000.00 per month Benefits: Commuter assistance Food provided Health insurance Schedule: Evening shift Night shift US shift Performance bonus Ability to commute/relocate: Gurgaon, Haryana: Reliably commute or planning to relocate before starting work (Required) Education: Bachelor's (Preferred) Experience: total work: 3 years (Required) International voice process: 2 years (Required) Team Leader: 2 years (Required) International Sales Process: 2 years (Required) Language: English (Required) Shift availability: Night Shift (Required) Work Location: In person Application Deadline: 30/04/2024

Employement Category:

Employement Type: Full time
Industry: BPO / Call Center
Role Category: BPO / Call Center
Functional Area: Not Applicable
Role/Responsibilies: Team Leader - Sales

+ View Contact

Keyskills:   Sales management Performance management Team supervision Training development Teamwork Staff development Problem solving Coaching Customer service Communication skills Customer satisfaction Cross selling Upselling Microsoft Word Microsoft Excel Microsoft Power Point Sales negotiation Motivation Sales skills Escalation handling Grievance resolution